Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from them 11 months ago. Since I bought the car, we have had to put $6,000 into repairs. When I left the dealership they knew the was a steering issues. I had to pay for that on my own. They didnt even offer to at least split the cost with me. Secondly they knew about the tires with dry rot. They were supposed to have helped with that. They didnt. Third the suspension system needed to be replaced, they didnt care now the car needs a whole new exhaust system. If this dealership had done their due diligence they would have seen all these problems. The mechanic at the time they were using said that he was told to only change the oil and make sure the battery worked. None of these issues arose during these 11 months. They were there to begin with, but this dealership did not care.Business response
10/10/2023
We do not have a vehicle sale on file for a *****************************, although we do have record of a ***************************** as a co-signer on a loan for a ********************************* 11 months ago.
********************** came to us 6 months after she purchased the vehicle SCREAMING about issues with her power steering and was very abrasive, abusive and threatening to the point that staff members in the office became concerned..
When asked to lower her voice so we could discuss the situation, she stormed out the door, never to be heard from again.
Now 11 months later it appears she has another issue that is well past her mandated ************* Limited Used Vehicle Warranty period.(See Attachment enclosed)
As stated above, this vehicle is well past it's Legal warranty period and Omega Auto and Truck Center is not responsible for any repairs at this time.
Thank you in advance for removing this complaint from our record.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.