1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Julie C
1 star01/12/2023
Brought my car in on May 10th to have the ** fixed. Picked it up on May 11th after ** was charged and a dye was put in. I was told to bring it back the following week so they could look for leaks. Cost for first trip was $392. I woke up on May 13th and the ** was once again not blowing cold air. I brought it back on May 16th after being away. Car was ready on the 18th after the expansion valve was replaced and the ** was recharged again. Cost for second trip was $550. May 20th, no **.Brought the car back on May 26th. Picked on May 27th and it was found that the expansion valve was leaking so the seals were replaced, and ** was recharged. Cost for third trip was zero. While driving into ****** on the June 15th, with the ** on **** the ** was definitely not cold. On June 20th or 21st, I brought it back. Picked up on June 24th. This time the valve was found to be faulty so a new one was put in and the ** was recharged. Cost for fourth trip was zero. By July 22nd, it was definitely not blowing cold air anymore. I was not able to bring it back until Aug 1st when I was told the ** machine was down. I would be given a rental which I had until Aug 6th. While on vacation, I received a call to say that it was discovered that the compressor needed to be replaced and the total cost was around $2300. If this was discovered the first time, maybe the second time I dropped it off, I would have been ok with it but waiting until the 5th time is not acceptable to me. Yes, they offered to take what I have already paid them and put it towards the new cost but given the cost of gas and time, I shouldnt have to pay another $1400. I told the owner that I would pay about $1000 more and that was it. He said no. I asked for my money back. He said he could give me the $550 back but that was it. I would not get the $392 from the first visit. Ultimately, we had to put in a claim with the credit card company to dispute charges and thankfully we were able to get the rest of our money.
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.