ComplaintsforT.E. Andresen, Inc.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We hired the company for a long distance move from ** to SC including storage and packing services in April 2023. We paid about $20k total with around $3k being for packing services which is what this complaint is in reference to. My grandfathers burial flag which was in a glass flag box (WWII Navy Tail Gunner Veteran) was put in a box with no wrapping or safeguards whatsoever - another glass picture in the same box was shattered to pieces. My daughters crib mattresses had no coverings and were not placed in the mattress bags that were supposed to be provided. Our brand new white ******* Barn nursery furniture arrived scuffed up, dented, and dirty. Boxes were packed with open lotion containers, cleaning solution, toilet plungers mixed among items such as my daughters clothes, paintings, electronics. There were zero high inventory forms filled out for any expensive items and basically no inventory done at all - some boxes were missing barcodes and completely mislabeled. There were so many sentimental items that were packaged so carelessly and I have some items damaged that wont be able to be replaced. The only response from the business was to fill out the extensive claim form which clearly doesnt take into account the carelessness in which things were packed and the inability to replace certain items that arent worth anything monetarily. There are several clothing items missing and its hard to determine at this point what else we dont have. On top of that, the white walls in my brand new house are scuffed and dirty from moving the items in and theres a piece of wood chipped off from my staircase. I dont feel that the packing service was up to par with what I paid for and its made unpacking an extremely stressful and upsetting situation. I have many photos that Im happy to share if helpful - too many to attach here.

  Customer response

  09/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Move from ************************** to ********, ** - ************************************************* Order # - U0273-05035-1 72 year old single woman was treated in an abusive and misogynistic manner, charged $11,534 for the move, household goods (just about every piece of furniture) and the interior of my house were damaged, none of the over 136 boxes were tagged with bar code stickers (some lost), the company refused to accept my calls, texts, emails after they left my house with all my household goods and charges to my credit card. The representative of the company actually told me face to face when he left my house that " they could never make me happy and that they would no longer accept my calls." Please see the attached documentation for all of the details.

  

  Business response

  04/15/2022

  We were contracted to move ********************* from *****, ** to ********, **. *************************** was the crew leader on ********************* job. ***** and his older brother have worked with T. E. Andresen *** for more then a combined 70 years. I have personally worked with ***** for more then 30 years and his older brother worked with my father for more then 40 years. ***** was concerned from the very start of the move with the way ***************** spoke to him and the crew. This got worse when it came time to move an armoire from the second floor. She became increasingly rude and degrading at this point. ***** did not want to attempt to move the armoire down the stairs, but **************** insisted that they take it down and that two drunk men brought it up.
  ***** has worked with one of helpers for 18 years and the other for 12 years. He did attempt to carry the armoire down the stairs and there was some damage. The second crew we sent out to assist in getting the armoire down the stairs had a combine 55 years in the moving industry. Making it over 100 years of moving experience. The armoire did not fit down the stairs and was finally taken out the window.
  We do not have ************************* that works for the company. There is a *************************** that works for the company who is 73 years old. **** was upset with the way ***************** treated the crew that worked onsite during her move and that were doing the repair work.
  ***** did the leave the residence for "coffee" as he was not comfortable being in the residence without someone from the office. **** did go the residence to see if he could get ***************** to allow ***** to repair the damage that was done in a manner that would not require the entire area to be repainted.
  ***************** did reach out via email on September 1st and 2nd 2021. While I did not respond in writing, she did leave a phone number of ************, which I used to call her.
  ***************** we are sorry for the difficulties during your move and want to apologize. At no time should **** have told you no-one would be taking your calls or being rude. Everyone involved would like to extend their apologizes. I am also including my cell number ************ if you want to talk further. I hope you will except my apology as well a customer accommodation of $200.00.
  

  
  

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