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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Beyond Finance advertised debt reduction. What they didnt advertise is that they withhold payments to creditors as leverage for negotiations. This has impacted our credit score negatively reflecting we didnt pay, when they didnt pay.Business response
01/13/2024
Dear BBB Representative,
I hope this message finds you well. I am writing to address a recent complaint filed with the Better Business Bureau, which has been mistakenly directed at my company, Beyond Financing, Inc.
Upon reviewing the details of the complaint, it is evident that the grievances raised pertain to a company named Beyond Finance, not Beyond Financing, Inc. I would like to clarify the following points to rectify this misunderstanding:
Distinct Business Entities: Beyond Financing, Inc. (ending with ****** is a separate and distinct entity from Beyond Finance. Our company specializes in providing mortgage services, contrasting sharply with the debt collection or related services offered by Beyond Finance.
No Affiliation: I would like to emphasize that Beyond Financing, Inc. has no affiliation, association, or connection with Beyond Finance, its operations, or its affiliates. The similarity in our company names is purely coincidental and has unfortunately led to this confusion.
Request for Correction: In light of this information, I respectfully request that the Better Business Bureau remove or redirect the complaint from the records of Beyond Financing, Inc., ensuring it is appropriately addressed to the correct company, Beyond Finance.
Commitment to Service: Beyond Financing, Inc. remains committed to maintaining the highest standards of service and integrity in the mortgage industry. We take our reputation seriously and wish to prevent any potential misunderstandings that could affect our clients' trust and our business operations.
I appreciate your prompt attention to this matter and your assistance in resolving this issue. Please feel free to contact me directly should you require any further information or clarification. In addition, I have uploaded the records from the ************* ******************** regarding my company ownership and information and the Beyond *************** ownership and information. You will able to distinct between them by the ending of both companies names where one ends with ***** mine, and the other ends with (E).
Thank you for your understanding and cooperation.
Sincerely,**************************************
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Contact Information
57 Walden Ave
Saugus, MA 01906-1034
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.