ComplaintsforHerb Chambers Honda of Seekonk

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 6, I brought my vehicle to this dealer for service after experiencing a dying batter repeatedly. I paid for the problem to be diagnosed and fixed. I was told I needed a new control unit and that my keys would need to be programmed. Five days later, my car experienced a secondary issue, and subsequently died again. I brought it back and learned they had disconnected my remote start. No one had told me that was happening on the first visit. They further diagnosed the issue and needed to reconnect the remote start. Today, my car is experiencing the same exact issue it was pre- the first visit. This is to say nothing of the poor service I received (lights still disconnected and dangling when I received my car back) or unprofessional nature of the staff (sales team openly talking poorly of customers in the waiting area). Ive spoken to ***************** to try and resolve. The only resolution he would offer is to have his team look at the car further. That is unacceptable to me, as Ive lost confidence and trust in their ability to service my car.I am seeking a refund of $1,442.41 pre-tax. This totals the line items related to the electrical issue I am experiencing. They also replaced the sway bars at the same time, which I have no dispute with.

  Business response

  05/24/2024

  Client stopped credit card charge for the full amount and does not return phone calls. Client refused to have the repair checked.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had to have our 2015 Honda Odyssey repaired multiple times. Every time they have had it, it takes longer than expected, usually having to be brought back many times. The last time we had a loner car a few years back they gave us a loner with a pipe and weed in it. Now this time I am on the 3rd loner car. The first one had mold in the ac vent. The second one died on me last night. They told me that it would be an issue. I need a car to get to work and they told me to take a lift or get a ride to the dealership. He then told me to calm down. They have had our car for 2 and a half weeks this time. They said it was fixed about a week ago, but when we went to pick it up the issue was not fixed. Now we are still waiting for our car. We dropped it off on 8/19. Issues are still not fixed. This dealership has terrible customer service. We never would have purchased from them had we know what we would have to go through.

  Business response

  08/29/2023

  First and foremost, we are sorry about the loaner car history and the repair delay, we did provide a newer lower mile vehicle once we knew there was an issue on this visit. Regarding the door repair we expect the parts to arrive tomorrow, and we did reach out by phone and there was no answer, a message was left for you. We will do our best to get you back in the Odyssey soon. If there are any questions, feel free to reach out to ************************* - General Manager or ***************** - Service Manager

  Customer response

  08/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Honda of Seekonk said they called and left a message. They did not call or leave a message. They first said Saturday it would be ready. Then on Monday they said the parts were is and it should be ready Tuesday. Now they are saying they expect the parts in on Wednesday and will have it done soon. I am extremely frustrated at the lies.
  
  Thank you
  **** 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction, 07/28/2023. On this date i went to Herb Chambers Honda of Seekonk for a extended warranty (oil consumption) on the car. They told me to get an oil change, even though I had gotten one prior. They charged me for the oil change, told me to drive ***** miles and bring it back to see about oil consumption. They told me this was the process to see if i qualify for the extended warranty and they provided me an estimate for it. A few days later, my car misfired and was not working. I found out that when they did the oil change, they put too much oil and it overflowed. I have a voicemail from Honda saying that they put too much oil in the car. The car was towed after being on the phone with Honda, they had it towed to Herb Chambers Honda (*******************************************************************). They also noted that the oil was overfilled. They are not able to say what is wrong with the car because they would have to take apart the engine and they are saying it is too much. Prior to bring my car to Honda Seekonk, my car never misfired. Although Honda Seekonk has admitted to overfilling the oil, they are not paying to fix the vehicle. They aren't able to even say for sure what is wrong with it. Honda in Dorchester has said that the misfire is coming from 1 and 4 of the sparkplugs. When you poor too much oil in, it can cause a misfire and that is what has happened to my car.

  Business response

  08/18/2023

  The client came to Herb Chambers Honda of Seekonk to try to get Service Bulletin ****** performed on his car which can cause misfires, engine cylinder damage and other oil consumption issues. Honda's bulletin is for unlimited miles and 8 years from original in-service date. This particular vehicle was delivered in 2013 so the vehicle is outside the 8-year period being 10-year-old with ******* miles. ***** ************** had the breakdown Herb Chambers Honda of Seekonk did contact the manufacturer for assistance for the client and they declined. To our knowledge there is no coverage on the repair and the client would be responsible. Herb Chambers Honda did not sell or service the vehicle regularly.           Respectfully, ************************* General Manager

  Customer response

  08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  **Prior to me taking my vehicle into Honda Seekonk, the car had never misfired before. Even when you Honda Seekonk completed their point inspection, there is nothing that indicates any issues with besides an Engine Air Filter for "Under Hood" and it showed all green for "Under Vehicle." Also, my vehicle was checked codes and the codes that are popping up now weren't prior to me getting this oil change at Honda Seekonk. Honda Seekonk is saying that my vehicle is outside of the 8-year period being 10-year-old with ******* miles, why was I given an estimate for the warranty? (See attached). I also have a voice mail from ***** at Honda Seekonk stating, "they did overfill it, we apologize the inconvenience." Now Honda Seekonk is saying that "Service Bulletin ****** performed on his car which can cause misfires," I was told by the service department that in order to see if there is an oil consumption issue I would have to get another oil change and then drive **** miles, again prior to me bringing in my vehicle, I had never had any misfires on my car nor any warning lights that came on the dashboard, it still has not been verified if there is an oil consumption issue or not. So again, why am I being told that the misfires are caused by Service Bulletin ******? The oil was overfilled, Honda Seekonk admitted it to it, I have a voice mail of them admitting to it (which I am not able to upload because the file is too big). When oil is overfilled, it causes engine misfires. When ***** called, he said they overfilled it and apologized for any inconvenience because he clearly knows that what was done, causes inconvenience. Please reach out to me directly to hear the voicemail on my phone.   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Quacy

   

   

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2018 Honda Accord to Herb Chambers of Seekonk for a problem with the vehicles electronic emergency brake. I was advised that my vehicle was due for a valve adjustment. I agreed to have the valve adjustment completed. The next day I received a call that my vehicle was ready to be picked up. I drove the vehicle to *********, ** (approx 30 miles). At that time I smelled burning oil and smoke was coming from under the hood. I lifted the hood and observed puddles of oil that had sprayed inside the engine compartment. There was oil dripping to the ground underneath the vehicle. I had the vehicle towed back to Herb Chambers and was told that their tech had pinched the valve cover gasket which caused the oil leak. I again picked up the vehicle and drove to ***********, ** (approx 35 miles). The vehicle then overheated. The vehicle was towed back to Herb Chambers. I was now told by them that the head gasket was gone and would need to be replaced at a cost of $4614.18. I was told that this problem was completely unrelated to the error the tech made which caused the oil leak. The vehicle never showed any symptoms of the head gasket failing. The vehicle never overheated before this day. It had run at the exact same temperature every single time Ive driven it. There were absolutely no engine problems until the tech made the error. Herb Chambers claims no responsibility for this very expensive mistake. I have rigorously researched head gasket failures over the last several days including speaking to multiple automobile techs at various dealerships. Without exception, every person I spoke to is in agreement that this head gasket failure was caused by the mistake error made by the tech who worked on my vehicle. This is completely unacceptable treatment. I now have a very expensive repair to deal with because of incompetence and Herb Chambers of Seekonks failure to take responsibility for a major error. I am having the vehicle towed elsewhere for the repair as I do not trust this dealership to touch my vehicle. Im sure it will never happen but I believe Herb Chambers should reimburse me for the cost of the head gasket replacement.

  Business response

  06/29/2023

  After investigation the head gasket repair is not related to the work that we performed. I will reach out to the client to offer some assistance on the head gasket repair.

  Respectfully,

   

  *************************

  General Manager

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 Chevorlet Malibu with a 4 year extended warranty. I was told by the financial advisor that I will not have to pay a $200 deductible if I have any issues serviced at Herb Chambers Honda or any other Certified Herb Chambers dealerships. I brought my vehicle in for service on 4/18/2022 and they told me I need to pay the $200 deductible. I then spoke with a business manager, ***************************, and he told me he sees very clearly that I should not have to pay the deductible. I asked for the contract and confirmation in writing so I can show the service team. ***** did not reply to my email until I sent a follow up asking for confirmation, to which he replied with contradictory information stating that he was confused by the contract and I do in fact have to pay deductibles regardless of where I have the vehicle serviced. In the end the service team could not even fix the problem and said I will need to take it to a ***** dealership. I think this was an excuse to avoid conflict regarding the $200 deductible, or their service team is really that bad at diagnostics. I love their "well you signed the contract, doesn't matter what the person who sold you the warranty said" response. So clich. I paid an additional $3,500 (maybe more) for this warranty. I would like them to honor what they advertised; regardless of the bad taste in my mouth it's still $200 for every service visit and I foresee lots of problems with this vehicle considering the issues I already had.

  Business response

  04/25/2022

  Spoke to client Friday and we are working to get another appointment to speak on the deductibles and to bring the car to a Chevrolet dealer for diagnosis. 

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