ComplaintsforCustom Paving Company
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Complaint Details
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Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My driveway was paved by this company and when it rained my garage got flooded, they came back and picked it up and dug around two cars and left it like that until this day. Water continues to pour into my garage. They mentioned a refund and delayed it every month. I haven heard from them in over a month. I have numerous of text and photos of the damage. Im also trying to take them to small claims court but can not find the right business name.Business response
02/06/2024
We are going to take care of it. We are trying we are trying to settle with them, but right now we are out of season and I can not do nothing until spring. So I wanted to make sure that I did file that is saying that I am working on it and I have returned the call.Customer response
02/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
In regard to the complaint against Customer paving i would like to REJECT their answer.custom paving stated to me over a year now that they were going to fix my driveway and here we are in another year now and its the same excuse again. I can not find them in the local city or with the State to take them to court. They are not registered. I have number of text and videos of water coming in my garage every time it rains .
After I place this complaint, they did contact me to ask me to let BBB know that it was resolved but i said i would not until it does get resolved.
Thank You.
***********************Business response
02/27/2024
Good morning,
In response to his complaint , we were hired to pave the driveway. Was not told that the garage floor was pitched wrong and wouldnt meet code. We removed driveway because of the water issue. We will workout a resolution in Spring 2024 the business is closed for the winter season and will respond to this matter in the Spring. Thank you.
Sincerely,
****** StanleyCustomer response
02/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Garfield
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.