Business ProfileforWyndham Hotel Group

On Thursday June 22, 2023 my family and I checked I into the Days Inn by Wyndham Sturbridge. We got to our room and started to Lysol the room as we always do when traveling. As my wife pulled down the bed she found stained sheets and pubic hairs all over the pillows and sheets. Also the bathroom and shower were visibly dirty, and the small refrigerator had caked on food or mold. We returned to the front desk with pictures and our complaints and were issued a different room. Upon entering the new room it smelled musky, the bathroom was again visibly dirty, the shower head was caked with soap scum and did not work properly, the beds looked like they were already slept in/on, and the comforter were discolored. At that point we had driven 8 plus hours and were extremely tired. We decided that we would make the best of it due to it being 10:30pm-11:00pm. On Friday morning we woke up and went searching for a new hotel. After finding another place we returned to the Days Inn and collected our belongings and returned to the front desk stating we wanted to check out due to the conditions of the rooms. We were told that the Days Inn would refund the full stay to the card on file. We agreed and proceeded on our way to the new hotel. The next morning (Saturday) I was checking my bank account and realized that I was charged $290.31 on 6/22/23 for the full stay ,and then another $100.52 on 6/23/23. When I contacted the Days Inn in reference to the charges the manager (who refused to give a name) said there was nothing she could do until the General Manager gets back from his vacation in India at the end of July beginning of August. On June 29, 2023 I received a email from a Kim S****( (Front Desk Manager) stating she was reviewing the situation and would like to know what she could do for me. I responded that all I wanted was a refund for the total amount $390.91 that I was charged. As of today 7/16/2023 I have not heard anything back after repeated calls to the facility and emails to Kim S****.