ComplaintsforAudi Shrewsbury

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Customer Relations,I am writing to urgently address an unresolved issue regarding the warranty coverage of my recently purchased 2020 *** X5 from your dealership. I am deeply concerned about the need for more adherence to the agreed-upon warranty terms.Shortly after the purchase, I experienced a malfunction with the vehicle's ambient lighting. As you know, this detracts from the vehicle's premium feel and poses significant safety concerns. In addition, impaired driver visibility and orientation at night could lead to accidents. I brought the car to *** of **************** for diagnosis and repair, assuming the Limited Used Vehicle Warranty and Allstate Complete Protection Platinum Plus would cover it. The service department told me that the warranty would not cover the repairs because ambient lighting issues are not considered safety concerns, with no explanation. The refusal to honor the warranty agreement is not just disappointing; it is profoundly disheartening and undermines my trust in your dealership. This experience feels particularly dismissive and may reflect a broader issue of inadequate service, highlighted by unclear communication and unmet commitments.With utmost urgency, I request my issue be re-evaluated and that the dealership uphold the warranty coverage as promised. It is imperative to note that I last had the vehicle 30 days ago, and the problem was identified less than a week after purchase. This is not merely about repairing the ambient lighting; it's about ensuring my rights as a consumer are respected, maintaining the integrity of the warranty agreement, and preventing any potential disruptions to my business operations due to a faulty vehicle.I look forward to your swift response and a satisfactory resolution to this matter, as I believe in the dealership's commitment to customer satisfaction.Sincerely,*********************,

  Business response

  05/08/2024

  This person has not done any business with Greater Boston Motorsports. The attached documentation is a bill of sale from Audi of Shrewsbury. Greater Boston Motorsports is a motorcycle dealer, his problem is with a car he purchased from Audi of Shrewsbury.

  Business response

  05/09/2024

  **************,

  As a few of our team members here at Audi Shrewsbury have explained, the issue that you are referring to with your vehicle is not a covered repair under the included or the purchased warranties with your **** There is no grey area with the stated coverage warranties and no interpretation of interior accent lighting to be considered a safety related issue. 

  Regards,

  *************************, General Manager 

• Initial Complaint

  11/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August of 2021 my wife purchased a 2021 Audi Q5 with package that included but not limited to a sun roof, folding mirrors, exterior door locking handles, and more. Within a couple of weeks a noticeable rattle became evident in the drivers side door. My wife took time from work and brought the car in to be examined and repaired. Within a few days the car was said to be fixed per the dealership. Within a short period of time the rattle was back. The dealership was notified, but this time a loaner vehicle was delivered so my wife didn't have to take time from work AGAIN. After being notified that the problem was fixed AGAIN, we were told the dealership would return her car and pick up the loaner vehicle, but not in time for her to be to work on time, but closer to noon. My wife had already taken several hours for various reasons to deal with other car related issues so I took time from my job and she got a ride to work with a co-worker. The car arrived around 1 PM, and while in the area, my wife picked up her car so her co-worker wouldn't have to drive her back home later in the day, as the co-worker had other plans to attend too. That same night on her way home from work (11/17/2021) the car showed several warning lights, various alarms, the windows went half way down and then back up, and then the car shut off. Luckily she was only a mile or two from home going approximately 30 miles per hour and was able to get the car to the side of the road and park it. She tried to start it, but couldn't. After much complaining, the dealership agreed to replace her car with something comparable. She was offered a 2022 model saying it was exactly the same minus the sunroof. They also wanted $7500 and increase the monthly payment by $100. I got that waved, settled on $800 and no monthly increase. When we got home we noticed it didn't have folding mirrors and door locking handles. I again complained, but they refused to give us a car with the features we paid for

  Business response

  12/14/2021

  Business Response /* (1000, 6, 2021/11/29) */ To whom it may concern, In response to the complaint, I agree with most of what was stated. We offered a comparable vehicle as a replacement based on what we had in stock. Due to severe inventory shortages stemming from the microchip shortage we didn't have the exact vehicle. After learning the client was not satisfied I offered to purchase it back and refund the money spent on the purchase. We would have been happy to give the same vehicle if it was available. We used all the options we had to try to come up with a satisfactory resolution.

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