ComplaintsforMay Property Management, LLC

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Mr. Matt from May property management was hired to repair a ceiling in my home entry way burst pipe and a garage open portion wall where it was opened to repair the pipe. After planning the work and finding workers, the actual work started beginning of Oct 2023. He hired incompetent worker and the ceiling he put up cracked 4 days after work was completed and the crown molding was unrecognizable as they were using hammer instead of nail gun and they destroyed it. They tried to patch it with couching and made it worse looked plastic. I have pictures to prove it and I also sent it to Mr. Matt I declined to accept that poor job, since it was caused by poor workmanship and improper installation but I was told to take it. Mr. Matt decided to request supplemental from the insurance. The adjustor came out to do reinspection and stated the same, she will issue for the material crown molding replacement but cannot duplicate a bill for reinstallation. Mr. Matt also claimed he replaced my nook/eating area crown molding, and billed for 390.00, he could not provide supporting document for the adjustor or me, he billed floor masking/protecting the stairs carpet and billed 290.00- I provided pictured that I protected my stairs with my own bedsheets and promised he would remove the amount but he did not in the final bill. He inflated the electrician bill by $ 495.00, where me and the adjustor have the estimate submitted for $1000.00 and allowed for overhead and profit of 20%. My garage was documented as he removed popcorn ceilings and painted for $1428.00. He refused to admit for me and adjuster as she came second time for reinspection and took pictures. I sent him her reinspection findings. Then when he is pressed, he claimed I changed my mind to have it done and instead opted to have the wall painted then just changed the bill exactly to the cents from ceiling to wall and never broke down the work. I don't think painting a wall and removing popcorn ceiling and painting a wall has the same cost and material. His book keeping is poor, he mailed me a bill twice with my neighbors name on it. Finally, he denied me my rights to see the sub contractors estimate so that I can submit for my insurance as he is requesting a bill more than I have been issued and I will not also have my depreciating released. I have also photos to support everything I claim. Mr. Matt does not hold himself professionally, he attempts to bully and intimidate as he did to me came to my house and telling me to knock it off and be quite whatever I am doing will not be to my best interest, just for following up his protracted project they took my project as a part time, they were doing a stop by and I have a job and a child. When he sent me a bill stated renovation, I requested to expand the bill to see what was in it? He replied it is for the work done, if you don't give me a date, I will have to start process of collections. I feel I am treated unprofessional and denied my rights and he is very dishonest and hiding the bill attempting to recover his own loss from me. I have paid him the 50% down payment from the original estimate $ 3056.12. He is stating he lost money from the subcontractors and his new bill is 100%-fold $ 6021.83. I don't think I should pay for his fault he caused to crack my ceiling and damage my crown molding. I have more documents/pictures to submit up on request.

  Business response

  03/20/2024

  Ms. ****** had specific tasks in mind beyond the scope of the insurance quote. Instead of focusing on the living room, she requested the removal of the popcorn ceiling in the hallway and breakfast nook, which required intensive labor. We accommodated her requests willingly.
  Throughout the project, additional work was requested, diverging from the original insurance estimate. We openly discussed these changes and agreed to provide the requested services.
  As the project neared completion, Ms. ****** reported a crack in a ceiling joint completed two days earlier. We had been in regular communication about this issue, planning to address it promptly. Despite our efforts to rectify the situation, her demeanor turned increasingly aggressive and threatening.
  Acknowledging her concern about the recurring crack, we proposed redoing the entire section of drywall, including retaping, mudding, and painting the ceiling. However, **************** persisted with threats, mentioning complaints to the Better Business Bureau and negative reviews.
  Despite the challenges, we remained committed to resolving the issue. We suggested filing a supplement claim with the insurance company to install new trim instead of reinstalling the old one, as initially proposed by the adjuster.
  During this time, we requested a progress payment to cover the completed work, including what was covered by the insurance company. We also discovered that ******************** initial deposit was delayed, yet we chose to continue with the project to alleviate her stress.
  Upon approval of the supplement claim, we installed new crown molding, enhancing the overall aesthetics of the project. Despite these improvements, ******************** satisfaction remained elusive. We fulfilled our contractual obligations without altering the project's original price, except for the additional painting and crown molding covered by the supplement claim.
  When requesting final payment, **************** raised unusual demands, questioning certain costs and denying previously agreed-upon work. Despite completing the project to her benefit and receiving funds from the insurance company, only 50% of the original estimate has been paid.
  Despite our efforts to find an amicable resolution, ******************** dissatisfaction persists, prompting us to initiate the collection process for the outstanding payment. It's regrettable that despite our best efforts, a satisfactory solution could not be reached.
  

  Customer response

  03/25/2024

   
  Complaint:********
  
  I am rejecting this response because: Please see attachments dated 03/25/2024.
  
  Sincerely,
  
  ***********************

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