ComplaintsforStateline Subaru
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On or about 7/24/2023, I visited stateline subaru for a factory recall that could not be performed because my infotainment center was not working properly. Someone in service said that it would be to be ordered and charged me $749.05 for an infotainment center for a 2018 Subaru outback. About an hour later I called the parts department and requested to cancel the order because I changed my mind and would replace it at a later time. They said there was no problem with that.I notice a month later the charge is still on my credit card and no one from service or parts department ever called me to say it came in or to schedule installation. I called them and the person in charge of parts and of service both said they don't have a record of what I am talking about and put me on hold until I had to hang up.I disputed the charge with citi credit cards twice and they closed my dispute both times because stateline subaru refused to respond or reverse the charge. Both times ******** said a copy of the merchants reply was enclosed but no such reply can be found or provided. Therefore, I am submitting a 30 day demand letter to stateline subaru requesting the sum and interest paid for a total of $826.95 25% APR for a monthly interest rate of 2.08%749.05 x ****** = $15.58 interest per month x 5 months = $***** interest paid $749.05 + ***** = $826.95Business response
11/22/2023
We are sorry for this delay and miscommunication. Parts Manager ********************* contacted and spoke with ************************************ the last few days. We are waiting for the credit card company to remove the arbitration so we can process the refund for her.
Thank you for bringing this to our attention.
Customer response
11/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The business has agreed to reverse the charge.
Regards,
************************* (formerly *********)Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
********************* of Stateline Subaru has emailed me 7 different times. Normally I wouldnt go all the way to BBB for this, but I have told *** I was not interested, to which 5 more emails have come from him. I also received an email from Stateline Subaru saying "...Thanks for coming into our store today..." to which I have never spoken to an associate before, let alone come into the dealership before. *** is now harassing me and it needs to stop. I will also be adding a review of this dealership on BBB.Business response
10/02/2022
Thank you for bringing this to our attention. As per your request, you will not be contacted. This may take a few business days to work through the system.Customer response
10/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased this car in February for $31,000 with the promise that the dent in the roof of my vehicle and the center console would be repaired by the service department following the contract signing. When I brought my vehicle in for these repairs following the purchase, the dealership agreed to fix the center console, but refused to repair the dent because it was going to cost them more than anticipated due to the need for body work. The sales representative that I worked with in purchasing the car had to get an approval from his manager that the dealer would make these repairs following the purchase of the vehicle. The sales manager agreed to fix these repairs. When trying to work with the sales manager to resolve the issue he dubiously pulled up the contract agreement and stated he was under no legal obligation to repair the vehicle and basically told me to get a lawyer and that I would lose in court. Extremely unprofessional, and this would have affected my decision on whether or not to purchase the vehicle because of the location of the dent being on the roof frame. Had I known they were not going to repair the dent I would have purchased the vehicle from another dealership.Business response
05/10/2022
Our General Sales Manager contacted ******************************* earlier today. The vehicle will be dropped off at Stateline Subaru on Friday and ******************** to our collision center for repairs.Customer response
05/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
The vehicle has been dropped off for repairs. If the repair is completed satisfactorily the case is resolved. If a shoddy repair is provide I will have to submit another complaint to the BBB.thank you for your assistance in getting this matter resolved
Regards,
*******************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.