ComplaintsforCataldo Ambulance Service, Inc.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im genuinely concerned about the business practices at Cataldo ambulance. Beyond my own experience that I will share I encourage you to look at the ****** Reviews as they are 1 star across the board indicting a problematic trend. I had an ambulance ride on January 19th this was ordered by a doctor to bring me to surgery. Ive received over 15 phone calls asking for payment for the ambulance service. Ive called back, Ive spoken to a representative on 2 occasions and let them know I need a printed bill for the ambulance so I can bring this to insurance. Being an ambulance company this cannot be an usual request. I have provided my home address but a printed or emailed bill has never been provided. Now ** getting calls threatening that this will go to collections. Again, if the bill was sent I would send this to my insurance and see if all or some of this was covered for my emergency visit and settle payment of course. But, I think its questionable that they cannot mail a bill and are doing high pressure phone calls saying they want payment over the phone. This is a disturbing business practice. Please look at ****** reviews its not just me there is a problem here. They need to mail or email bills bottom line for insurance purposes. I have no supporting ambulance documentation as it was never sent to me.

  

  Business response

  10/21/2022

  In response to Customer Complaint# ******** filed **/**/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.
  
  We have located your account and a Manager is going to contact you directly to go over your questions and concerns.  You should have also received an Explanation of Benefits from your insurance company further explaining the reason for the bill.
  
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information, kindly contact me direct at **********************.
  Sincerely,
  ***************************
  HIPAA Privacy Officer

• Initial Complaint

  09/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My school put me under section 12 and I have to take a ambulance to the hospital, and later I have to take a transfer to a hospital an hour away, I was charge $1700 for the ride from my school to the hospital, and my insurance pay for all of that, but I was still receiving bills from Cataldo, now theyre going to sent collectors after me, Im just 19 years old how am I going to pay for this much money plus my insurance already pay for it already. I just step foot into the adult world and Cataldo is going to kill my credit scores.

  

  Business response

  09/09/2022

  In response to Customer Complaint# ******** filed 9/5/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.
  
  The account in question has not been adjudicated by the insurance carrier.
  
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information, kindly contact me directly at **********************.
  

  Sincerely,
  

  ****************************
  HIPAA Privacy Officer

• Initial Complaint

  01/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 3, **** I shattered my humerus and had to take a 9 mile ambulance ride that was approx $2,000 **** # **-79284 my insurance only paid about $1,000 the ambulance company sent my account to collections for the balance which showed up on my credit report in January **21 - I did not realize that it was sent to collections as soon as I did i paid the balance BUT it dropped my credit score 122 points and even though it has been paid in full it is still on my credit bureau AND my credit score is still dropped at least 100 + points this is extremely upsetting that a company can do something like this that has a devastating effect on my life - i have called a few times to have this completely removed from my credit bureau - but they claim they cannot - I am pleading for assistance with this situation - Thank-you in advance for any assistance with this matter - kind regards - *****************

  

  Business response

  01/21/2022

  In response to complaint # ******** that was filed on 1/17/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.  We did however review your complaint and confirmed your account was handled appropriately.
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information kindly contact our Manager of Revenue Cycle, direct at ************.
  Sincerely,
  ****************************
  HIPAA Privacy Officer

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