ComplaintsforCourtesy Mitsubishi and Pre-Owned Super Store

• Initial Complaint

  01/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 Mitsubishi outlander sport w an extended warranty. I brought my vehicle in and complained that my transmission was slipping, not working properly on 5 separate occasions. Each time I was told I had a special transmission and It was fine. I have all documents. Finally within a few months my warranty expired and now they say its not their problem. Each time I had any warranty related issues (radio, usb plug or airbag) they said problem wasnt duplicated and as soon as I got into my car .. I had a problem Now it will cost thousands that I dont have because I was lied to and then refused to correct the problem

  

  Business response

  01/29/2024

  Mrs/***************,
  
  Courtesy would love to have been able to repair your transmission for you. Unfortunately it was out by both time and mileage by both: the extended warranty (DLP) (****** Miles or 3Yrs) & by Mitsubishi Manufacturers' warranty (5Yrs or ****** Miles). The Courtesy Team attempted to contact the extended warranty company (DLP) and have them review it for Goodwill. Courtesy does not have the ability to authorize or approve a claim, only to submit on the Customers' behalf. The claim was ultimately declined by the warranty company (Dealer Loyalty Protection). While reviewing your vehicle history, it was noticed that certain maintenance recommendations, which include a transmission service, had been declined in the past. According to your history, it looks like you have a daily, long, distance commute because you are putting around ****** miles a year on the vehicle; the average person does around ****** miles a year. The vehicle should also have been coming in every ***** miles or 6 months, but we have several lapses in your maintenance visits with us. That being said, Courtesy is looking into seeing if any assistance for repair at a discounted rate is available. Our Team at Courtesy is always trying to work with our customers to help as much as we can. If you want to trade out of the car, absolutely, as is your choice. We would love to sell you a new vehicle, as we would all our customers. However, as we stated to you, it is the bank that makes the final decision, but again, we are more than willing to try for our Guests!

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used vehicle. Engine/radiator issues since the day it was picked up and continued to break down. Finally had another dealership look at the vehicle after it broke down again and the issues were never addressed and/or repaired with shoddy work. Company advertises lifetime engine warranty on used vehicles and now refuses to repair vehicle and trying to sell me a new car

  

  Business response

  12/05/2023

   

  On 12/23/22 *********************************************** purchased a 2015 Jeep Patriot. The vehicle had ****** miles on it. The vehicle was not eligible for our No charge lifetime engine warranty because of the miles. Cars covered with this protection must be less than 10 years old at time of purchase and have less than ****** miles on it. The vehicle was actually ***** miles over the limit. However, ************************ did have some other concerns with the vehicle that we addressed and never charged her in spite of the vehicle having a 30 day **** mile Warranty. We feel we have attempted to help this customer without any doubt.

  Sincerely,

  ************** GM

  Courtesy Auto

   

   

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from courtesy of Mitsubishi ***** was the main sales person. When I purchased it after i started driving it they're used to call me and tell me that they are waiting for the title and I could drive the car. My insurance company said absolutely not it's not registered and it's illegal so then I called them they gave me a loaner car that was fallen apart and leaking oil for a month this company is selling cars with no titles and scamming people then ***** tells me I have lifetime engine and I get no paper then I bring my car back 5 times for same issue and they want to lie and say it's something different this company needs a full investigation and LISCENSE to sell pulled until they do business not shady

  

  Business response

  09/29/2022

   ****************** I want you to know that we always are willing to accommodate all our customers when their is any concern. Feel free to come in and speak with us regarding your issue.  

  *********************** GM

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought two vehicles from them in June and July of 2020 and paid **** for one contract and then zero for the other and was told by ***** in sales and **** in finance we have courtesy for life on both vehicles even though they are over the milage and they gave us the contract signed saying courtesy for life engine warranty lifetime ******** was are sales person as well now they are saying no because the cars were over the milage but not the year when purchased I paid **** for the contract as well and have been told that since we had lifetime engine warranty that we had to do our oil changes there as well so we have stuck to that they are ridiculous because there is a monsoon act that covers me

  

  Business response

  09/29/2022

    As I stated yesterday to come in and speak to ***** since that is who you said you spoke with. I have no knowledge of that conversation and was simply telling you how the Engine For Life coverage is written.

  Sincerely,

  ************* GM

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Oct 7th I purchased a car where I was told to get a better rate I must buy gap insurance and a service contract I really did not want any of these services and I was lied to that the services are from ******* all the services totaled about $4400.00 I then came in to cancle them as well as try to work a new deal for a 2022 kona. Even though I bought 2 cars from here we couldn't work a new deal.i sent the ** a email to refund me the service which I was within my 60 day time frame to cancle I got no response and also left 2 Voice mails which I have yet get a call back I then went into the dealer Oct 23rd and was instructed to fill out a fidelity cancelation forms which I did and gave them to *** I have no way of know if they were filled promptly and recieved no call that it was done I just want my money back from these services I cancled.

  

  Business response

  11/24/2021

  I spoke to **************** and informed him that he had the wrong dealer. The ******* store he purchased from is in the ****************.

  Sincerely,

  *********************** GM

  Courtesy Auto Group MassachusettsTell us why here...

  Customer response

  11/24/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  I opened up a complaint with wrong company I apologize for any inconvenience this may have cause
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  ***********************************

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