ComplaintsforEast West Salon Company
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
5/20/2024 ************ $275 additional $40 tip One of the owners, ******, provided a color and cut on my hair, as a new client. I reached out to ****** 3 days later to let her know I was unhappy with my service and if she could correct it. The color was not as requested and the cut was uneven.****** was very dismissive and unapologetic. She said that she could not take on any new clients right now (however I was new to her) and could not fix my hair. She refunded partial money but not the entire amount. I said to keep the tip for her time but refund the entire amount, as I have to go elsewhere to have it redone.I simply would like her to refund the rest of the money. Thank youBusiness response
06/03/2024
The client reached out to the business and was accommodated and refunded appropriately. She was fully refunded for the service she was unhappy with, and offered accommodations for anything additional. This customer was being unreasonable and communicating poorly which was why I am not able to take her on as a new client.Customer response
06/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I do not accept the response as it is false. ****** only provided a partial refund not "fully refunded" as she responded. ****** explained that she did not have time for new clients, not that the communication was was poor or that I was unreasonable, like she stated. I was kind and hopeful but ****** was dismissive. I have all the correspondence saved as well, if that helps in proving that she is not stating correct information. In my opinion, you either fix the clients hair or refund. Thank you
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
06/04/2024
The consumer and I are in agreement "you either fix the clients hair or refund." This client was refunded for the color portion of her service, and was offered to come into the salon for a haircut adjustment. Attached are the screenshots of our conversation where she is offered to return for a haircut adjustment and declines.Customer response
06/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Yes, ****** offered to fix the haircut AFTER she wished me luck in finding someone else and offering to refund my $ but only refunded part of it. ****** explained she could not fix the color, therefore I do not trust her to fix the cut, especially after this correspondence. (screenshots attached) ****** should refund all of the $ at this point.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.