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Business ProfileforOld Town Trolley Tours of Boston
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At-a-glance
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Overview
Business Details
- Location of This Business
- 380 Dorchester Ave, South Boston, MA 02127-2407
- BBB File Opened:
- 1/24/1997
- Years in Business:
- 52
- Business Started:
- 1/1/1972
- Business Incorporated:
- 1/1/1984
- Type of Entity:
- Corporation
- Number of Employees:
- 125
- Alternate Business Name
- Boston Tea Party Ship & Museum
- Boston Welcome Center
- Business Management
- Ms. Tracey Paturzo, Human Resources Manager
- Mr. Chris Crompton, General Manager
- Mr. Tim Carr, General Manager
- Contact Information
Customer Contact
- Ms. Tracey Paturzo, Human Resources Manager
- Mr. Chris Crompton, General Manager
- Mr. Tim Carr, General Manager
- Additional Contact Information
Fax Numbers
- (617) 269-8018Primary Fax
- (617) 269-8018
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
TA S
10/16/2023
Old Town Trolley Tours of Boston Response
10/30/2023
Our Asst. ** has researched this complaint by speaking with the team member referenced. We take all feedback from our guests seriously, and investigate thoroughly when warranted, so this took some time.
Our team member remembers the interaction with the guests and was surprised by it, as he had carried those specific guests earlier on in the day, and believed them to have been enjoying themselves. He stated that on the second time of interacting with the guests, they were confrontational, and one of them was videotaping him on their phone as soon as he pulled into the stop.
Once secured in the stop, our team member checked how many seats he had available, and allowed the guests to board the trolley. As they were boarding, the guest who was videotaping continued to aggressively voice his frustration at our team member. At that point, our team member advised them that if they think the company provided poor service, they are able to contact the company and request a refund.
Old Town Trolley does have a 100% Satisfaction Guarantee in which, if a guest feels as if their satisfaction has not been achieved, Old Town Trolley will do everything in their power to remedy that dissatisfaction, or issue a refund.
Our team member stated that he never said anything about a 102-degree fever. Old Town Trolley has always had a progressive stance on not coming to work if not feeling well, and also follows all CDC recommendations as far as COVID-19.
As far as the complaint regarding the central office hanging up, our local administrative staff does not recall any interactions of that nature. We have also reached out to our national call center, and await their response pending their own investigation into a potential disconnection.
Please do not hesitate to reach out with any additional questions.
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