Customer ReviewsforVeterinary Emergency & Specialty Hospital

I have used this facility twice before this being the 3rd for my dog,she had been off her food for 2&1/2 days,diarrhea,anorexia.They have in the past treated her with metrothiazole as well as probiotics,They did about 15-1600.$ dollars testing ect xrays.All normal.I was to prepare a bland diet, Its 205 am she's still having diarrhea,I called and told them I would need to have flagal for her the metrothiazole once she starts this diarrhea or won't stop she's lost several lbs in a short time,there are more tests results to come. I just knew this was wrong so I told the tech before leaving yo please ask the vet for the med. To halt the diarrhea but the vet said no.I understand the theory but if you don't stop the diarrhea she will wither away.They said they would call it to Walgreens..They didn't and The calls were disconnected or hung up several times.The woman I spoke to last had an angry aggressive tone and I told her so.My impression is stress and inability to handle the situation as it escalates.Well she's still having diarrhea and tomarrow I hope to have the med she needs to halt it .Then the probiotics will help.This has been a reoccurring event and Could turn life threatening.The last woman I did spoke with slammed the phone down. I would not know how to recommend the facility as it was today..My poor dog .I was a nurse for 40 years and it is difficult and stressful dealing with emergencies and patients and their families but I learned very quickly that the best way to respond to angry upset people is with kindness and listen it take less time overall Because the communication saves time in the end.Some of the staff were kind and understanding.I don't really care if people are rude and short with me I'm still going to try to help my dog.

**** behaved unprofessionally and then contradicted themselves about the diagnosis of our dog. They did not perform standard testing before prescribing one of the meds, and also did not tell us we could give it as needed. After our dog died, we spoke to our regular vet who was not happy with the treatment VESH gave. Said we should have had an inhaler. Our daughter is a tech at another hospital and said the same thing.But that wasn't our only bad experience there. We had similar bad experiences with other pets before, and with our dog there. The only reason we ever went back is because there isn't another 24 hr vet in the area. Otherwise, we would never have gone back. We've heard similar bad experiences from many other pet owners at VESH.

Brought our two year old male cat into this facility for urinary issues.We were told he had a blockage and they needed to catheterize him.Bloodwork was normal and he stayed there for two days.We picked him up and were sent home with gabapentin for anxiety even though we repeatedly stated that he was not an anxious cat.Following day things declined fast!We were told he was obstructed again and needed to be catheterized again for a minimal of ***** hours!Bloodwork this time wasnt good and he had a uti.They put him on antibiotics (which they should have done after the first procedure).Literally every doctor I spoke to there was giving us different stories.I called to check on him early in the morning and was told they pulled the catheter!I was shocked because it hadnt even been the 36 hours!I couldnt get an answer from them as to why they did this.Woman **** on the phone was extremely rude and didnt want to give me any updates on my cat.She just insisted that I pick him up at 1pm! I stated that I didnt feel comfortable doing this if I couldnt get an update or explanation as to why they pulled the catheter early.In a snarky rude manner she stated that a doctor would call me that afternoon and I scheduled a 6pm pick up.Doctor called me around 4pm to tell me that my cat had an infection,it was in the bladder and was obstructed again.Then continued to tell me that the catheter came out early because she pulled it out on her own!I immediately corrected her on the *** of my cat being a male and that I was told that they removed it.After being on a brief hold she tells me that she wasnt talking about my cat,she was talking about someone elses!She was confused!Ultimately we ended up losing our 2 year old healthy indoor ************* due to these peoples negligence and incompetence!I am 100% convinced that the multiple incompetent doctors who couldnt communicate amongst each other properly were the reason we lost our precious boy.Stay away from this place!!