ComplaintsforHelstowski Tree And Landscaping
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
A large leader branch on my neighbor's tree was cracked all the way through. Believing it was in the tree belt, I contacted the town to have it removed. This branch would have destroyed my house. Town refused my request. I then tried the electric company as it would also take out street wires and telephone pole. They refused. I then started getting estimates from tree service companies. I ended up choosing Helstowski Tree & Landscaping. There was no written contract, but I gave them a down payment of $1,000 on August 31, 2022, placed on my credit card. The next day I was notified the town was coming to take that branch down. I immediately notified Helstowski to cancel their service. They told me a check would be in the mail the next day to return my deposit. Over 3 weeks now, no check. They won't answer my phone calls or texts. Reported them to my credit card company. Finally Helstowski answered one of my phone calls yesterday, September 22. Promised to look into whether check had been mailed. Told me they would get right back to me. They didn't. Took my money, gave me no service. I am an elderly retired disabled woman on Social Security desperate for my money back. Please help me.Business response
10/11/2022
BBB spoke directly with the business and they indicated that this issue was resolved weeks ago.Customer response
10/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I got a full refund and am satisfied
Sincerely,
*******************Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
10 October 2021 a $5000 deposit was made to remove and pave a driveway. A month later the driveway had been ripped out but a pile of dirt remained. At this point it was too cold to apply asphalt another I asked Mr. Helstowski to remove the gravel blocking the driveway and refund my money 3 weeks later he removed the gravel and provided a check for $5000. The check bounced. At the same time this was happening Mr. Helstowski began work on another property. He was to install a walkway, this was supposed to be done in 2 days, 4 weeks later his crew came to finish the work. The work was not done correctly, I sent photos and called Mr. Helstowski repeatedly but he refused to answer. Winter is now over and the walkway is unstable and unsafe.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.