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Find a Location

24 Restore NE LLC has 1 locations, listed below.

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    Business Profilefor24 Restore NE LLC

    Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/16/2019

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    24 Restore is a full service disaster restoration & biohazard remediation company, specializing in restoring homes and commercial properties to their pre-loss condition.

    Business Details

    Location of This Business
    10 Church St, South Easton, MA 02375-1508
    BBB File Opened:
    12/10/2013
    Years in Business:
    13
    Business Started:
    8/1/2011
    Business Incorporated:
    12/4/2012
    Accredited Since:
    7/16/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    19
    Alternate Business Name
    • 24 Restore NE, LLC
    Business Management
    • Mr. Jay Freitas, President/COO
    Contact Information

    Customer Contact

    • Mr. Jay Freitas, President/COO
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: House flooded? Have mold? Follow these tips

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had rain/wind damage to home in January 2024. We contacted 24Restore to tarp roof area leaking. Roofer showed up, tarped an area approx 3'x5' and cover a 12"x12" attic fan (exterior). I was charged $914.72 *4 HOURS for roofer, but he was at my home under 1 hour (When questioned was told I had to pay his travel time, 2nd time they said I had to pay for his time to write up work). *Charged for a $220.04 for 2nd worker - there wasn't a 2nd worker, charged for $95.72 for 300 sqft tarp, they used no more than 20 sq ft then took tarp. Additional charge $107.61 for high roof (1957 cape, 2nd floor is attic not high), and charged for extra sleep roof (?) $243.66 - also furring strip $3.57. I questioned and they said "Insurance is paying does it matter?" They removed charge for 2nd worker, and tarp charge, but the 4 hours of work is fraud and roof height charges are not necessary. I will pay for 1 hr work, and furring strip and 20 sq ft of tarp - but the rest is not accurate. Invoices attached. I called the **************** in ** to speak to someone at that level, I insisted I hear back from the ************ not ** Office. They took message, moments later the ** RESTORE CALL ME BACK asking why did I call the ***************** I am so fed-up. I have already recommended to friends, family and coworkers to stay away from this company.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kara K

    1 star

    07/08/2024

    24 Restore came into my life immediately after a fire destroyed my home in 2017. They made my life so much worse and it is my deepest regret that I worked with them when the insurance company paired me with them for remediation and rebuild. I would rather my house burn down again than EVER deal with them. They took two years to rebuild my 1200sq ft home, and meanwhile I was homeless (after my insurance housing ran out after 6 months). They communicated poorly, used my funds for other purposes (the contractor was fired soon after), didn't finish the job, and then sued me when I refused to give them their last payment ($40k). I counter-sued, but they told me "You are a single woman and we are a big company with lawyers on retainer. We can play this game with you as long as you want and we will still win." I eventually had to settle to move on with my life. I have since paid other contractors to fix some of the work they did and I am forever traumatized by my experience with 24 Restore. I am even still finding pieces of glass in my backyard from their fire mitigation in 2017. STAY AWAY. I dream of the company stepping up and owning their mistakes and offering me reparations, but I won't clutch onto that dream too hard because I have witnessed zero integrity from them. Vultures, preying on people going through hard times.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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