ComplaintsforChicMed Laser & Esthetic Laser Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for a monthly membership to this spa. The fee was $75/month. On 2/22/23, I had a lash lift scheduled with ***************************** as part of my membership benefit. I specifically scheduled with ******* as other estheticians in the past at Chicmed were not able to produce a satisfactory result. When I arrived, instead a completely different person called me back ********* I was not notified ahead of time. ****** told me she only had minimal experience with lash lifts. I asked her specifically to use the same type of shield that ******* had used in the past. She confirmed that she was going to use the same product and instruments. Unfortunately it did not yield a sufficient result. Still, I paid and gave ****** a tip. I was upset that I was not notified ahead of time that my appointment had been changed to a different person.I scheduled a second lash lift for 4/26 with *******. ******* had confirmed that despite ****** telling me she used the proper shield, she in fact did NOT. ******* offered this as a free make-up session due to a bad experience last time. On 4/26 an hour prior to my appointment, ******* called me to let me know that they did not have the proper instruments for my appointment. While I appreciated this heads up, it was very short notice. As a result, I was unable to use my April benefit (Despite paying $75 for this). I promptly canceled my membership.I reached out to ********* the owner. She agreed to cancel my membership. When I asked for a refund for $75, she said she wanted to talk on the phone first. ********* said she would call me both on 5/4/23 and again on 5/15/23. She did not call me either of those times. I emailed her numerous times inquiring why she did not call and still have not had a satisfactory response.They owe me $75 for my unused benefit. I would like that money returned to me.Business response
05/20/2023
Made several attempts to contact this client via phone after hearing of her complaint. She was not reachable during regular business hours and her mailbox was full each time we called her. We weren't able to speak with her until the evening of 5/16 (emailed to arrange a specific time to talk) at which time, we refunded her purchase as requested. This complaint should be removed as we made multiple attempts to contact this client and resolved the complaint as soon as we were able to reach her directly. If additional documentation of the refund is needed, we can send that but the customer will also verify that this complaint has been resolved and is no longer valid.
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Contact Information
Business hours
Today,9:00 AM - 3:00 PM
MMonday | Closed |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.