Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          StudentUniverse has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileStudentUniverse

            Travel Agency
            BBB accredited business

            Contact Information

            130 Turner St Ste 700

            South Waltham, MA 02453-8930

            Get Directions
            Visit Website
            (617) 924-6140

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.38/5

            Average of 413 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            55 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/10/2001

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            StudentUniverse empowers students and youth to travel. We deliver exclusive deals and experiences through our website and mobile apps to the fastest growing segment in travel. We offer discounted rates on flights, hotels, tours and more to students and youth. StudentUniverse is on a mission to make global experiences possible. We believe that travel is essential to a modern education and that students return enlightened and inspired.

            Business Details

            Location of This Business
            130 Turner St Ste 700, South Waltham, MA 02453-8930
            BBB File Opened:
            5/10/2001
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            1/12/2005
            Accredited Since:
            5/10/2001
            Type of Entity:
            Corporation
            Number of Employees:
            250
            Alternate Business Name
            • StudentUniverse.COM INC.
            Business Management
            • Mr. Espen Odegard, Owner
            • Mr. Antonio Quiogue, Director of Customer Care
            Contact Information

            Principal

            • Mr. Espen Odegard, Owner
            • Mr. Antonio Quiogue, Director of Customer Care

            Customer Contact

            • Mr. Antonio Quiogue, Director of Customer Care
            Additional Contact Information

            Fax Numbers

            • (617) 321-3133
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            55 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On May 27th I was flying with my boyfriend from ****** to ******. I bought tickets through StudentUniverse.com. They had wrongly purchased student tickets for us (someone under 25). I was unable to board the flight because the ticket was for a youth. I had to buy new flight tickets at the counter for the price of ******* EUR x2 tickets. The company will only reimburse for the original ticket prices which was $879.94 USD. I had requested them to pay the difference in flight costs between the original flight and the new flight as they wrongly booked my ticket. They will only refund me the $879.94 USD I am looking for a refund on the difference, as their company wrongly and fraudulently provided a service by booking me as a youth, my Passport information was entered prior to booking the flight as well as my information clearly stating I am not under 25 years old
            Read More
            Read 54 More Complaints

            Customer Reviews

            413 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nye W

            06/29/2024

            As an out-of-state student, for the past 4 years, Student Universe has been my go-to. The flight options are obviously more affordable than other sites and I feel I am getting my money's worth with how frequently I fly. No complaints honestly.
            Read 412 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.