ComplaintsforSouth Shore Health System, Inc.
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received and paid a bill from Dr. ***************************** for an appointment that I never had and never scheduled. The only time I visited south shore hospital was December 14, 2023 to see **************. I ended up receiving a bill in the mail for an appointment on November 27, 2023 for ****************** though I had never been to the hospital prior to December. I would like a refund of the money I paid. I have never met ****************** nor did I ever receive any type of care from her. I am clearly being billed unfairly and the hospital refuses to do anything about it. I want to stress that I never had this appointment, no care was given, and I never visited the hospital prior to December.Customer response
07/20/2024
I have not heard from the business in response to my complaint.Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been having issues with a relatively simple matter. I am on disability insurance as part of what was originally a medical leave my Doctor placed me on. I was referred to a specialist by my Doctor and subsequently the specialist is unwilling to see me because of the required disability paperwork that very unfortunately would come with it. I have no issues with that and certainly understand that the paperwork is annoying. However, I am right now in limbo and there is no plan in place for me to receive what my Doctor referred me to. I tried to resolve this with their advocacy group, but all they did is say everything is separate groups and to reach out to them.I have to pay $184 for another appointment with my primary Doctor to determine a new referral for the same issue. That seems unnecessary and could potentially be handled via call or message.At this point I am going in circles and it seems this "health system" is interconnected when its convenient to them and completely separated departments when it is convenient.All I am looking for at this point is a single person/point of contact to help work through this relatively simple matter rather then sending me on wild goose chases. This does not necessary have to be published, just interested in a single point of contact like the advocacy group is advertised as being.Customer response
12/18/2023
I have not heard from the business in response to my complaint.Initial Complaint
06/09/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
South Shore Hospital refuses to keep my mother safe from harm They keep sending her back home. My mom has fallen several times. She also fell and broke her neck. They sent her to rehab which sent her back home. She has confusion clarity at times severe confusion at other times she failed to get in a cab when they tried to send her home Told them that the family keeps talking to her about hospice and she didnt want them to contact the family. That is my moms undiagnosed possibly dementia. My mom has ordered food that she has already has. My mom needs 24 hour care before she falls to her death her primary care knows this , but the hospital south shore in ******** does not protect my mom and Im afraid shes going to fall to her death Please help.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7/3/22 7 hour wait in the emergency room before admittance. After admittance was told it would be another 2-3 hours for the tests to be done. I decided to leave because I was unable to wait any longer. Also had not eaten anything in over 10 hours. Was charged $1101.00 dollars.Customer response
02/28/2023
I have not heard from the business in response to my complaint.
I reached out to them yesterday 2/27/23 once I received my itemized bill in the mail. After reviewing my bill I researched the costs of the tests that were taken and they were much higher than they should have been. For example one test that was taken they charged me $118 and I researched it costing between $30-$40. The bill noted that I was admitted at a Level 3 ** visit which I researched was for heart attack concerns. I was not there with any heart issues or complaints about chest pain and I waited 7 hours in the waiting room before being admitted. 7 hours seems like a long time to wait for somebody coming in complaining of a heart attack.
Initial Complaint
12/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 07/27/2022 I had an MRI at south shore hospital, specifically at the ********************* **************** facility. I was referred by the VA and as such they not only pay all bills they are the point of contact if my provider has any questions about *********. This agreement has been in place long before I used my referral, yet south shore hospital continues to send me invoices and relies on me to provide them with information about ********* and billing. I have received multiple invoices for my MRI on 07/27. In October, I called the billing office and let them know that I am aware that my VA ********* paid for my MRI visit. They did not send me an invoice in November but I just received another one on 12/03. I am resorting to a BBB complaint in the hopes that the billing office will contact the VA if they have questions about ********* payment moving forward as well as to ensure that this does not go on my credit report. I have also attached the proof I have verifying that my bill has been covered by my *********. I also would like to stop receiving invoices, please train your staff to understand how to deal with VA ********* care referrals and stop burdening veterans. If I continue to receive invoices I will be forced to consider the possibility that this hospital is trying to get duplicate payments for services.Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had my OB GYM annual appointment at the ************* of South Shore ************** on 10/20/21. After the visit, I received a **** of $674.92 on 11/07/2021 for lab tests. This **** was way beyond a cost of a routine appointment. Last year, I also had my OB annual check done with the same doctor and hospital, the **** was $60.15. Moreover, I was not aware of the test price and test type until I received the ****. During the visit, I have never signed any document to authorize any cost that might beyond a routine appointment the insurance company would cover. If I would have known the type of test the doctor sent, I would have checked with my insurance company before having the test done. Without knowing the test cost before the tests were being done is so unfair to the patient. Therefore, I dont think I should be responsible for this ****. After receiving the ****, I tried to resolve this problem with the hospital by calling the South Shore Health *************** at ************* located in the ****. First they opened an investigation on the claim and informed me that the cause of the **** is the tests that the doctor ordered were beyond an routine exam coverage which i was never being informed or approved. Then the office people told me to write a complain letter to their supervisor named **** if i don't satisfy with the investigation and once **** got the letter, she will provide me an update on the claim. Besides mail in a complaint letter to ****, there is nothing else they could help on this claim.Therefore, a letter to **** was sent on 12/10/2021. As of today, there is no response from ****. I also emailed the ************************* at ***************************************************************************** about this claim, no response from them as well. The *************** told me this **** will be sent to the collection office on 01/20/2022, so i am hoping this claim could be resolved before then. In this complain, I am sincerely asking South Shore Health to waive this ****.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.