4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Joan L
5 stars08/24/2022
I was so impressed by this company's service during a plumbing emergency. **** was prompt and professional and really cares about his customers and the quality of his service. They will be the first one I call in the future.
Best Yet Installations, Inc Response
03/09/2023
Hi ****, thank you for the great review. If you have any needs feel free to give us a call thank you.Review from Joe Y
1 star07/22/2022
They were supposed to come and hook up a gas washer dryer combo, and haul away the old one. The service was arranged through XPO and ********** for a charge of $220. Their plumber gets to the house: he manages to milk another $200 on the phone for some missing accessories then he decides not to haul away the old system because "the straps on my truck are not long enough". So for a 20 minute service (literally hooking up a gas pipe they charged $420 total), without providing the full service!!! Terrible company; will never do business with them again.Best Yet Installations, Inc Response
03/09/2023
Hi ***, I would like to apologize for the poor communication. yes unfortunately our company does charge for code updates, these prices are a fixed rate, when we show up we try to have a fully stocked truck so that we can tackle whatever obstacles we are faced with allowing the customer to not have to reschedule and miss multiple days of work. We do focus on the safety of our customer, their families and their homes. please reach out to ******************************Review from Cindy O
1 star05/17/2022
For a "Service" vendor, they would know what customer service, make the customer happy, the customer is maybe sometimes right? They are getting a lot of business from the Big Box stores, so who cares about the customers. Yes they must get a lot of "new" customers (bet few repeats!) and bet most don't don't even know they are getting scammed. For "ethics", ZERO! Best Buy Out sources to Best Yet. When they call you, they don't even identify themselves as Best Yet. Maybe that's the first red flag? We have had problems with their delivery truck breaking down twice, same week. Neither time did they call the day before to confirm the delivery window, and both times they changed an AM to PM, then called in the PM to cancel. This time the delivery window was made with them (not Best Buy), received the day before call, likely because I complained to Best Buy. Same dispatch Gal, the says the same thing about changing the AM delivery to PM, we don't honor Best Buy's windows, HELLO, the AM window was made with Best Yet. Again, not one time does she state what business she is calling from. Now I get concerned about this company because they mentioned $50 permits with cancelation and reschedule #2. I contact Best Buy, they said we will not be charged not appropriate. In addition, I called our city (after checking on the website), replacement appliance, no permit fee! I then proceed to Google the phone number to find Best Yet is the vendor. Plenty of horror stories. Not just late, no shows, but appear to be scamming people out of money. Permits, parts, codes issues. I promptly canceled our Best Buy order. I will say Best Buy is usually excellent and their Geek Squad does excellent installations. I am going with a local company and using their contractedReview from Tawnya L.
5 stars02/18/2022
Ryan was more than professional when he came to my home to discuss the issues. Sent someone over within a few days. The 2 men that did the repairs were very professional and did a great job! I will definitely recommend them to everyone!Best Yet Installations, Inc Response
02/22/2022
Thank you for letting us know you had a great experience. We enjoy hearing from our happy customers!
Customer Review Rating
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