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Business ProfileforDave's Truck Repair, Inc.
Auto Repairs
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Products & Services
Business Details
- Location of This Business
- 649 Cottage St, Springfield, MA 01104-3220
- BBB File Opened:
- 9/21/1995
- Years in Business:
- 37
- Business Started:
- 3/1/1987
- Business Incorporated:
- 9/30/1987
- Accredited Since:
- 10/11/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of REGISTERED for this business, issued by Massachusetts Registry of Motor Vehicles
These agencies may include:
Massachusetts Registry of Motor Vehicles
PO Box 55889
Boston MA 02205
https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. David Proulx, President
Customer Contact
- Mr. David Proulx, President
- Additional Contact Information
Fax Numbers
- (413) 734-8892Primary Fax
- (413) 734-8892
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1/15/24was stranded with broken brake caliper in **** far from home in **.This place agreed to fix it within my explained budget. I explained i could buy the part myself but they refused this because "they only use gradeA parts and cant guarantee cheap parts"or they threatened with an even more insane labor cost.Already feeling pressured by them we proceeded,where they then fixed other things without my consent,against my wishes as i only needed a quick cheap fix to back home.They suckered me,lied to me, and scammed me.It wasnt until after the work was done that they handed me a bill of over double what was agreed. Over triple the cost it should have been if i had anyone else do this job. The invoice shows i was charged 27$ for a 9$ bolt, 145$ for the caliper i was going to buy from ******** with a lifetime guarantee at $80, and they charged me an additional $60 for the caliper core fee which is supposed to be refunded upon returning the old one but they lied and said they wouldnt except the broken one. I called the dealer they claimed parts came from and confirmed the lies i was told. I was also charged $40 for 2 bottles of brake fluid which is unheard of as brake fluid is between $4-$7 per bottle anywhere. A brake hose which i did not need, they charged $73 for and was $11 everywhere else. They refused to show reciepts. On top of all the price gouging, i was also charged $185 for an hour of roadside labor and mileage fee of 5 miles, both of which never happened as no labor was done on my vehicle until in the shop where i drove to myself. There is also a fake sublet fee tacked on which is highly suspicious as the only people who worked on my vehicle were their employees.They put it was "a temporary fix"even though i was overcharged for"grade A parts" I was then coursed into paying them, signing acknowledgements against my will,in fear of my car being sabatoged.They are good at covering up,and will say whatever they can.Im sure theyll respond here,blaming me too
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
DNL Logistics D
1 star
03/17/2023
My truck was towed in the middle of the snow storm on 03.04.23. I left it there because they dont open for service on the weekends. Waited to hear from someone on that Monday, no one called and so I called them the Tuesday to find out the status of my truck and was told that it was my transmission. They sent me an estimate of over $13000 for parts and labor. I refused their parts and ordered from my own dealer which no surprise was over $2000 less than Daves quote. My parts- transmission arrived on Friday morning and they did not look at my truck until Monday. After 1 week out of commission and my clients are waiting on their vehicles to be delivered. I spoke to ******* and he told me that my truck would most likely be completed on Tuesday evening or Wednesday morning the latest. I went there Wednesday midday and they told me that they just noticed the leaks on the transmission hoses which was not there before. This means that they cracked my hoses and still fit them up and then telling me that they never saw the cracks until they placed in the transmission. They also gave me a new bill of 18 hours labor and the previous which is uploaded was for ***** hours. Today is March 17, 2023 and my truck is still at Daves repair. With the final bill of $4,710.05 which does not include the parts of almost $8000 which I purchased elsewhere because of being over charged by Daves. This business needs to be shut down, they have zero conscience and are thieves. I Would URGE anyone who needs service for their trucks to RUN!!!!
Dave's Truck Repair, Inc. Response
03/22/2023
IN RESPONE TO A COMPLAINT FILED 3/20/23 BY ************* REGUARDING COST AND LENGTH OF TIME TO MAKE REPAIRS.
CUSTOMER HAD ********************** TOWED TO OUR SHOP ON SATURADAY 3/4/23.WHICH IS CLOSED ON WEEKENDS.
THE TRUCK WAS TOWED TO SHOP BY CUSTOMER IN WHICH THEY PAID TOW BILL.
MONDAY MORNING 3/6/23 WE INSPECTED TRACTOR THAT WAS TOWED TO SHOP FOR NOISE IN TRANSMISSION. WHEN WE WENT TO DIAGNOSE ISSUES WITH TRUCK WE FOUND BATTERIES DEAD. WE HAD TO CHARGE BATTERIES. TO GET TRUCK RUNNING, INSTALL AXLE SHAFT REMOVED BY TOW COMPANY.ONCE WE HAD TRUCK RUNNING, WE NOTICED ENGINE HAD NO OIL PRESSURE. WE SHUT ENGINE DOWN RIGHT AWAY. WE DIAGNOSED NO OIL PRESSURE CONDITION WITH LAP TOP COMPUTER. ENGINE OIL PRESSURE WAS OK. FOUND BAD OIL PRESSURE SENSOR.CUSTOMER DECLINED REPLACING OIL PRESSURE SENSOR. DIAGNOSED NOISE IN TRANSMISSION.DRAINED A CUP OF OIL FROM TRANSMISSION AND FOUND OIL CONTAMINATED WITH METAL.TRUCK NEEDS NEW TRANSMISSION. RECEIVED QUOTE FROM OUR SUPPLIER AND PREPARED ESTIMATE FOR CUSTOMER. CUSTOMER DECLINED ANY ***********************. SINCE THEY COULD FIND A CHEAPER TRANSMISSION ELSEWHERE. WE PUT TRUCK BACK OUTSIDE ON 3/8/23. CUSTOMER WAS GOING TO TOW ********************** FROM SHOP. OUR ESTIMATE INCLUDED A NEW CLUTCH SINCE THE TRUCK HAD ******* MILES ON IT. WE DID NOT HAVE TRANSMISSION OUT OF TRUCK TO INSPECT OLD CLUTCH. BUT GENERAL PRACTICE IF A TRUCK HAS THAT MANY MILES AND YOU ARE CHANGING THE TRANSMISSION YOU WOULD ALSO CHANGE CLUTCH.
ON 3/10/23 MID DAY A TRANSMISSIN AND CLUTCH ASSY. ARRIVED AT SHOP. WE HAD NO IDEA WHOSE VEHICLE IT WAS FOR. SINCE CUSTOMER DECLINED *********************** AND WAS GOING TO TOW TRACTOR. WE WERE NOT EXPECTING ANY PARTS. WE WERE ABLE TO GET TRUCK BACK INTO SHOP FIRST THING MONSAY MORNING, 3/13/23.
WE SWAPPED PARTS NEEDED FROM OLD TRANSMISSION TO NEW TRANSMISSION. INSTALLED TRANSMISSION AS REQUIRED. ONCE EVERYTHING WAS INSTALLED WE NOTICED TRANSMISSION COOLER LINES SEEPING AND NEEDED TO BE REPLACED DUE TO BEING OLD AND BRITTLE OR NEW TRANSMISSION WOULD GO BAD VERY QUICK. CUSTOMERS SUPPLIER SENT A NEW CLUTCH WITH THE TRANSMISSION.WE INSTALLED BOTH AND CUSTOMER QUESTIONED WHY WE REPLACED CLUTCH. CUSTOMER DECLINED FOR US TO GET COOLER LINES AND SHOPPED FOR THEM THEMSELVES. THEN HAD THEM SHIPPED TO OUR SHOP TWO DAYS LATER.
CUSTOMERELY WE DO NOT HAVE CUSTOMERS SUPPLY THEIR OWN PARTS.THERE WAS A DELAY IN RECEIVING PARTS SEVERAL TIMES, DUE TO CUSTOMER GETTING INVOLVED.
18 HRS. LABOR WAS DUE TO ALL THE EXTRAS WE HAD TO DO TO COMPLETE THESE REPAIRS.
CUSTOMER HAD ********************** TOWED TO OUR SHOP ON SATURADAY 3/4/23.WHICH IS CLOSED ON WEEKENDS.
THE TRUCK WAS TOWED TO SHOP BY CUSTOMER IN WHICH THEY PAID TOW BILL.
MONDAY MORNING 3/6/23 WE INSPECTED TRACTOR THAT WAS TOWED TO SHOP FOR NOISE IN TRANSMISSION. WHEN WE WENT TO DIAGNOSE ISSUES WITH TRUCK WE FOUND BATTERIES DEAD. WE HAD TO CHARGE BATTERIES. TO GET TRUCK RUNNING, INSTALL AXLE SHAFT REMOVED BY TOW COMPANY.ONCE WE HAD TRUCK RUNNING, WE NOTICED ENGINE HAD NO OIL PRESSURE. WE SHUT ENGINE DOWN RIGHT AWAY. WE DIAGNOSED NO OIL PRESSURE CONDITION WITH LAP TOP COMPUTER. ENGINE OIL PRESSURE WAS OK. FOUND BAD OIL PRESSURE SENSOR.CUSTOMER DECLINED REPLACING OIL PRESSURE SENSOR. DIAGNOSED NOISE IN TRANSMISSION.DRAINED A CUP OF OIL FROM TRANSMISSION AND FOUND OIL CONTAMINATED WITH METAL.TRUCK NEEDS NEW TRANSMISSION. RECEIVED QUOTE FROM OUR SUPPLIER AND PREPARED ESTIMATE FOR CUSTOMER. CUSTOMER DECLINED ANY ***********************. SINCE THEY COULD FIND A CHEAPER TRANSMISSION ELSEWHERE. WE PUT TRUCK BACK OUTSIDE ON 3/8/23. CUSTOMER WAS GOING TO TOW ********************** FROM SHOP. OUR ESTIMATE INCLUDED A NEW CLUTCH SINCE THE TRUCK HAD ******* MILES ON IT. WE DID NOT HAVE TRANSMISSION OUT OF TRUCK TO INSPECT OLD CLUTCH. BUT GENERAL PRACTICE IF A TRUCK HAS THAT MANY MILES AND YOU ARE CHANGING THE TRANSMISSION YOU WOULD ALSO CHANGE CLUTCH.
ON 3/10/23 MID DAY A TRANSMISSIN AND CLUTCH ASSY. ARRIVED AT SHOP. WE HAD NO IDEA WHOSE VEHICLE IT WAS FOR. SINCE CUSTOMER DECLINED *********************** AND WAS GOING TO TOW TRACTOR. WE WERE NOT EXPECTING ANY PARTS. WE WERE ABLE TO GET TRUCK BACK INTO SHOP FIRST THING MONSAY MORNING, 3/13/23.
WE SWAPPED PARTS NEEDED FROM OLD TRANSMISSION TO NEW TRANSMISSION. INSTALLED TRANSMISSION AS REQUIRED. ONCE EVERYTHING WAS INSTALLED WE NOTICED TRANSMISSION COOLER LINES SEEPING AND NEEDED TO BE REPLACED DUE TO BEING OLD AND BRITTLE OR NEW TRANSMISSION WOULD GO BAD VERY QUICK. CUSTOMERS SUPPLIER SENT A NEW CLUTCH WITH THE TRANSMISSION.WE INSTALLED BOTH AND CUSTOMER QUESTIONED WHY WE REPLACED CLUTCH. CUSTOMER DECLINED FOR US TO GET COOLER LINES AND SHOPPED FOR THEM THEMSELVES. THEN HAD THEM SHIPPED TO OUR SHOP TWO DAYS LATER.
CUSTOMERELY WE DO NOT HAVE CUSTOMERS SUPPLY THEIR OWN PARTS.THERE WAS A DELAY IN RECEIVING PARTS SEVERAL TIMES, DUE TO CUSTOMER GETTING INVOLVED.
18 HRS. LABOR WAS DUE TO ALL THE EXTRAS WE HAD TO DO TO COMPLETE THESE REPAIRS.
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