Complaints

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• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put our down payment down for a complete down to studs bathroom remodel 11/2021. There were several issues along the way and it was not completed til summer 2022. We had issues such as materials ordered not available, Mismeasurements that had to be addressed. Unfinished work thats had to be addressed, poor workmanship, poor products that chipped within the first month, a promised painted bathroom which then we were told they had to reimburse us $600 as they could not paint due to complaints of peoples paint peeling. They didnt have time to let plaster walls cure is what I was told. I told them we needed it minimally ready to paint which they did agree to. We hired a painter to complete the paint. Earlier this year, 2025 we noticed paint peeling next to the shower along the seem where the tub meets the wall. When we peeled it back mold was revealed. When I notified REMOVEDshe informed me plumbing had a 1 year warranty. Apparently their negligence to seal properly was not her concern. I received a quote of over $6000 to remediate a bathroom wall less than 3 years old that I cannot afford and to address due to their negligence

  Business Response

  Date: 07/29/2025

  Affordable Baths Inc. signed a contract with this customer in November 2021 with a "Start" date of 05/16/2022.  We had ordered the tile months before the project began, and delivery was scheduled in a timely manner.  Unfortunately, we had a pandemic that interrupted most of the worlds normal functioning.  We had to pick out new tile due to the containers of tile from abroad were unable to dock and remained on the ocean.  This is why they had to pick new tile.  Also, with regards to the painting, we refunded $750.00 additional cost for the painting and advised the customer we did not want to paint due to problems we were having with our hired painters at the time and advised out clients that the better option would be to paint themselves or hire a painter.  We use only Kohler plumbing materials and fixtures, and we installed all materials according to installation specs.  The customer reached out to me in April to discuss issues with chipping paint on her vanity, so we Immediately ordered her a touch up kit after the vendor carefully reviewed the pictures of such issues, as advised by the vendor.  I also explained to the customer that the vendor would readdress if any further chips to the vanity were to arise. We take pride in our communication to our customer's during the entire project, before, during, and after.  We warranty our work and always respond to our customer's.  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23659560
  
  I am rejecting this response because: it does not address the issue with the mold. I sent a picture to REMOVEDand again her response was that plumbing is only warrantied for a year.

  The mold is due to improper sealing of the shower walls. There is no reason to have mold growing in the wall less than 3 years after a remodel if work was done properly. There is also a gap in my flooring and the chips in vanity keep reoccurring.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 08/04/2025

  We have been in business for 16 years and follow up on every project.  Our process is that our warranty is for plumbing & electrical for one year and we didn't hear about this mold issue until April of 2025...three years following her project finish date.  We do not leave people with problems, and we always readdress issues if this happens.  We will reach out to this customer and schedule a visit to her home to assess and inspect the issue with the shower wall.  

  Customer Answer

  Date: 08/05/2025

  I do not accept the full response. I did not notice the mold until earlier this year as it started deep under the wall as you can tell by the picture. Mold gets worse over time and was hidden in the wall. Also it has not been 3 years since work was completed. Maybe 2.5 years tops. The warranty should not matter as this is not usual wear and tear, it is due to their negligence.I did have to call them back several times to correct and complete unfinished work during that time. Also in the initial response they flat out lied as they did tell us they couldnt paint due to issues with the paint peeling as the plaster needed time to cure. That is what they said to us. I didnt even know until then that the walls were plaster.  I would rather a neutral party come to assess as I do not trust this company to be honest since they have given false information on several occasions preferably a licensed contractor to confirm their negligence and repair the damage as well as a mold remediater to quote and remove the mold. They should pay to have the mold remediated and then repaired.