Customer ReviewsforPeter Pan Bus Lines, Inc.

I have been using PPBL as my primary mode of transportation when I travel into Boston. When I first started using their services in 2017, they had great customer service, friendly drivers, clean busses, more routes, less lines, less fees, and fair prices. This is no longer the case. Over the past few years this bus line has declined significantly. Drivers can be incredibly rude and forceful, explaining unnecessary information for MINUTES, something which was never done before. They now charge fees that previously were never present. Prices have almost doubled and busses seem to have zero improvement. Not clean, and cramped. My bus driver, operator Bess (?) might be spelling her name wrong. She was our driver from Boston to cape cod for the 5:15 bus on 8/24/24. This was the most unfriendly, rude, annoying bus driver I’ve ever come across. Doesn’t know when to be quiet and stop over explaining redundant policies. Veiled threats about pulling over the bus if XYZ happens and getting the MA state police on board, mentioning there’s a hidden camera ON THE BUS so we have to watch our actions. Not only this, but the bus BROKE DOWN on the highway on cape cod, not once, not twice, but three or MORE times in the middle of the highway. Operator did not want to continue to drive due to safety issues but upon getting on the phone with management, they told her to get to the next stop. The bus could hardly go up the hill. We were going maybe 15mph on the highway. Causing traffic. Dangerous situation. THEN - the driver BLEW a red light while oncoming traffic was coming from another lane at a high rate of speed. The passengers were audibly shocked. This was the most unprofessional, terrible, painstaking bus ride I’ve ever experienced. Unsurprisingly, this is just a culmination of past bad experiences with this company as they’ve continued they’re years long decline. This “4th generation owned company” (don’t worry - the bus driver will repeat it 100 times) is in need of major help.

Bus from ** to ** was so late that I had to buy a ticket on Megabus (which was on time!). Peter Pan still refused to give me a refund because they don't do refunds unless you pay an extra fee when you buy your ticket. Absolute trash; do not book with them.

Dispatcher Leez (short, oriental woman) made a poor judgement call for the 10:45 am.bus leaving out of gate 75 to turn around and return back to terminal 35 minutes into the departure from PABT. The bus driver was not contacted until we were well on our way. She, the dispatcher, rude and unapologetic. .During my wait period there were NO announcements made or a dispatcher giving directions on the bus level between 9:50-10:;45 am. It is unfair for the timely passengers, who have commitments based on their original scheduled arrival time, to be inconvenienced. How do you compensate those who missed their flight or connecting bus?

Please never travel with Peter pan from NY. I had just once with them driver was extremely rude disrespectful. It was first day of new year, very bad experience in my life. I feel I am seating his own car. Controlling yelling screaming to passengers.Highly recommend ******* *** *******.Please dont choose PETER PAN!

I had two rickets from ******** to ****** and back. Road to Boston was fine but round back it is something terrible. Driver Ms.L start screaming on passengers from the beginning I felt myself like in concentration camp under control. People cant say word loudly because screaming started. My trip was spoiled because of driver. I cant understand how this company could let the driver speak with all passengers in such rude way. Not recommended!

I cannot believe that this company is still in business. I have made the trip from ****** to ******** by bus many times. I close Peter Pan this time, due to bus schedule. Never again!! The ride on the 11am from ****** on 8/30 was driven by a driver named *****. He was the rudest man I have ever seen, he was constantly yelling at people. But he definitely found the time to stop at a rest area and smoke a cigarette as well as speak on his phone, holding it. The trip back on the 31st left *** a half an hour late, hit a ton of traffic, and then pulled into the station to change drivers. Ok so I think they are limited by hours on the road, but the bus was met by a police officer asking for the drivers license as well as the buses registration. Whats up with that! Meanwhile I have been on this bus for over 4.5 hours and still have 2 hours to go. Do not take this company, not one driver has apologized! Never mind the lack of respect with luggage!!!

I moved to ***********, MA in 2017. My family lives in NH so I take the Peter Pan or Greyhound from *********** to ****** and *** from there. From the start of COVID until now this company is a disaster. There are significantly fewer routes and they in no way line up with ****** ** ***. You are either 20 min late or 3 hours early. I can never get a route from *********** to ****** anymore. 15 min late then a 40 min ride from *********** to ********, 40 min layover, but again because they are late it becomes a 60-90 minute layover making me over an hour late for anything I can catch at my destination either to NH or from it. You have a 50/50 chance the driver you get is rude for no reason. Even when your trying to ensure your at the right gate for the right bus. Because every gates screen in *********** is broken, the buses don't always have anything on their ticker signs, and even if they do they are frequently incorrect. The screen in *********** ***** Station is wrong. Said my bus was gate 20 talked to the CS rep inside he says 18 (He was kind, helpful, and correct). Many of the buses charging outlets don't work at all, the internet is frequently so slow it barely loads articles in a timely manner, and the sanitation on these busses is really bad. I don't know when they get completely cleaned but I've taken the first bus of the day and it's already gross. I have taken over 30 trips on Peter Pan since 2017. It has gotten so bad I have started seeing my family less because of there incompetence a 6 hour trip takes 12 and I spoken too in a disrespectful ful manner sitting on a sticky bus and the cost is just way to have for what I am getting in return.

Today as i was putting my luggage in i asked the driver where to put my luggage again and he said i said over there sir in a rude tone i mean it was just a question to make sure i put it on the right side he didnt have to be so rude about it and when i got on the bus he yelled at someone trying to board the bus because he didnt have the ticket ready and he didnt have his luggage so unprofessional he then aploigzed when he got on the bus but if your in a proffesional enviornment please try to be friendly and leave your personal issues at home becausr we dont need that kind of stress in our lives especially me

Peter Pan bus lines takes zero responsibility for anything that might happen. From ************ to *** the bus broke down and we were stuck on a highway for more than an hour, that was a $68 ticket. From *** to ********** (if I waited for a ************ bus it would have been hours), the bus got a flat tire in ******** and we had to switch buses, $86 ticket. (I can't get roundtrip tickets because you can't switch times without paying a hefty fee, and it only goes to ************ twice a day, at times that don't relate to any arrival that I can see.) I contacted customer support about these problems and was promptly responded to with a copied list of its policies, which basically says it's not responsible for anything. Really? I would wish I could get away with that, but it wouldn't happen because I care about customer service; it's clear that Peter Pan doesn't. The drivers were nice, but the buses were dirty and on one bus none of the outlets worked and on another half didn't. If you have another way to travel AVOID Peter Pan.