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Find a Location

Rocky's Ace Hardware has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rocky's Ace Hardware

      40 Island Pond Rd Springfield, MA 01118-1027

    • Rocky's Ace Hardware

      1377 Liberty Street Springfield, MA 01104

    • Rocky's Ace Hardware

      442 Center Street Ludlow, MA 01056

    • Rocky's Ace Hardware

      2 Free Street Westfield, MA 01085

    • Rocky's Ace Hardware

      487 Newton St South Hadley, MA 01075

    Business ProfileforRocky's Ace Hardware

    Hardware Sales
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Rocky's Ace Hardware has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rocky's Ace Hardware

        40 Island Pond Rd Springfield, MA 01118-1027

      • Rocky's Ace Hardware

        1377 Liberty Street Springfield, MA 01104

      • Rocky's Ace Hardware

        442 Center Street Ludlow, MA 01056

      • Rocky's Ace Hardware

        2 Free Street Westfield, MA 01085

      • Rocky's Ace Hardware

        487 Newton St South Hadley, MA 01075

      Location of This Business
      40 Island Pond Rd, Springfield, MA 01118-1027
      BBB File Opened:
      9/11/2013
      Years in Business:
      94
      Business Started:
      1/1/1930
      Business Incorporated:
      12/31/1964
      Type of Entity:
      Corporation
      Alternate Business Name
      • Rocky's Hardware, Inc.
      Contact Information

      Customer Contact

      • Mr. Eric Mensing, Store Manager
      • Mr. Rocco J Falcone, President
      • Mr. Herbert L Tryon, Manager of Operations
      • Mr. Clair Falcone, Vice President of Marketing
      • Mr. Mary Faulkner, Manager
      Additional Contact Information

      Fax Numbers

      • (413) 731-5173
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/18/2021

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      On 10.17.2021 I went to Rockys Ace Hardware in East Longmeadow MA. I attempted to purchase 12-3 electrical wire for the marked price of 129.99. Upon ringing out I was charged more than 350.00. I asked the sales rep to check why and he stated that was the computer price. I explained the sticker price was 129.99 he said the item must have been in the wrong spot. I explained that their price was more way more expensive than the other local stores. The rep apologized and I went to the other store. Which was sold out. I returned to Rockys and asked for help to purchase the 12-3 wire. I was brought to the same location where I had picked up the first roll. I removed the bar code/tag and returned to the register. I handed the barcode and take to the rep and he said the tag must not have been changed yet and called a manager to preform a price adjustment. The manager said she would not honor the price even after being handed the barcode and price tag from her shelf.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

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