Business ProfileforLaPointe HVAC/R

LaPointe HVAC arrived at our home many times late 2022 and early 2023 to help with broken heat but we noticed it would get worse each visit. We orally agreed that any troubleshoot would only cost the material and not the labor, and that if it didn't work, it would be removed for free and not cost anything as LaPointe HVAC was made aware that installing a power vent system was not something we could afford and weren't keen on doing as we didn't think that was the issue. According to the invoice, we were charged $250 for the labor. We did not agree to that. LaPointe HVAC did not communicate with us after the troubleshoot was finished to check on performance of the vent system. There was no written or signed contract created or reviewed with us. There also was not a clear verbal arrangement. Upon speaking with the office of consumer affairs, they researched and shared that Lapointe HVAC are not HIC or CSL registered in the *********** and did not have a building permit that we were aware of. Upon speaking with the *****************, LaPointe HVAC did not pull a permit or license for electrical or sheet metal work to be performed. On 3/29/23 we hired ** *** to get help who reassured us that our boiler is only 4 years old, and did not need to be replaced. ** *** inspected our chimney and stated nothing was wrong, but expressed concern that our safety switch was off and could not leave our home without repairing that first as that is a safety concern that could have released carbon monoxide if there was something off with our chimney. The floo window was also removed. We got a quote to remove the power vent system so we could give Lapointe the part back, and they told us that it would cost $400+ in labor because there was cutting/damage to the ductwork. We offered to hire ** *** to take it out for us correctly but we will not pay that $400+ removal fee or to put in new ducts. ** *** were confused as to why this had been troubleshooted before cleaning the boiler system.