Business ProfileforMassachusetts Mutual Life Insurance Company

I am writing to complain about Mass Mutual's handling of my 403B retirement account transfer, which I believe violates both our plan administrators guidelines and possibly IRS rules. I initially contacted Mass Mutual to arrange the transfer of my 403B account to a new provider, which was approved by our plan administrator, Omni. During the transfer process, I encountered numerous inconsistencies and obstacles put forth by Mass Mutual, leading to undue hardship and frustration. Specific issues: Unauthorized Transaction Reversal: After successfully transferring my retirement funds to a new provider, Mass Mutual without warning or my consent, reversed the transaction. This act was taken without any prior notification and is concerning both legally and ethically. Misinformation and Inconsistency: Throughout the process, I've received conflicting information from various representatives at Mass Mutual regarding my eligibility for the transfer. Despite multiple confirmations from the plan administrator, ****, that the prerequisites set by Mass Mutual were not required, they continued to deny the transfer based on erroneous criteria. Failure to Comply with Plan Administrator's Guidelines: The plan administrator has confirmed that none of the reasons provided by Mass Mutual (including an old defaulted loan) should prevent the transfer of my retirement funds. Despite this, Mass Mutual has repeatedly used these as grounds for denial. The entire ordeal has spanned over three months and involved at least ten phone calls, each met with inconsistent responses and unnecessary delays. This situation has not only halted my retirement planning but has also led to significant personal distress and confusion. This ordeal has forced me to seek legal counsel. I request BBBs assistance in resolving this matter to ensure Mass Mutual addresses their discrepancies and prevents similar issues for others. Thank you for your attention to this critical issue,*****************************