ComplaintsforCertified Chimney Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Do not hire this company. I hired them to come out to do an inspection, cleaning and install a chimney cap. Not a cheap service! The sweep was a joke. The fireplace was still filthy - not sure if they even did anything. I could easily have used my own shop vacuum, saved $1,000 and probably would have done a better job. They also left trash behind all over our lawn, including a caulking gun and all their empty caulk containers. Almost all fireplace companies will use a camera and a light to scope out the entire chimney and then provide a full report. This company doesn't bother to provide such a service but will charge you just as much for an inspection/evaluation. When I reached out with my concerns, they stated they'd come back out to do an inspection. I'm sorry, didn't I already pay for an inspection? I'd like a refund for the inspection I paid for but did not receive.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.