ComplaintsforFlorino Fence Co.
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my deposit and wont give it back .He is not willing to be flexible for me and my wife to go over the job.Business response
06/01/2024
Hello I am responding to a letter I received regarding a complaint from a customer.
Complaint # ********
I will send copies of my entire text chain that I had with this customer.
After pricing this job last year on 12/22/23
The customer contacted me this spring asking if I would accept a cash discount
I can not accept cash but
I responded that if the customer paid in full, I would be able to give him $900 off. To move forward I told him I needed a signed contract and full payment for the discount or half of the total job $7900.00
As you can see in the text conversation, he then sent me a check for less than half of the deposit, which is what I told him I would need on special order materials
I received a check from a different name that I assume is his wife.
I went ahead and ordered the special order material for his job
When his order came in and I was ready to do the install he flat out refused to meet me to go over the job. I need to meet my customers on sight with
my crew the morning of each job to assure everyone is on the same page for installation with property lines, gate placement, and on this job going through his patio.
We then had texts back and forth
Him asking me to meet at night and on Sundays It was ridiculous, as you can see in the texts.
He then asked for his money back
I told him I would return his check. Which I plan to do when my the materials are sold.
If he would like to send me an additional $1500 I would be happy to drop the materials he ordered off at his house.I also want to send another message saying Friday. I sold the materials that ******************************* has special ordered with my company as I said when the materials were sold that he ordered I would send his deposit back. This is the check thats going to be sent out this week.
This is the check that they have given meAny additional questions or information I can provide please reach out to me
Sincerely
*** Florino
************ is my office line with voicemail
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.