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ComplaintsforHoughton Plumbing & Heating
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our toilet fill valve stopped working. We made an appointment with the company. The minimal is 4 hours work because the water has to be shut down for the whole building. We agreed. The company EMAILED us that they would send one technician. But at 9:20am, two technicians showed up! They told us that they have two in the same vehicle, therefore 2 technicians. I called the office right away and insisted that I only needed one technician to work on my fixing. They eventually agreed. The job was finished before 11am. Therefore the technician was here less than 1 hour and 40 minutes. But they billed us 4.5 hours, not the minimal 4 hours. We understand that they do charge travel time. But the travel time more than 2 hours?Business response
10/12/2022
See attached response
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.