Business ProfileforSila Heating Cooling Plumbing Electrical

Terrible company, think twice! Our ********** Mini split was blowing warm air and not cooling. Called ****, tech arrived, charged $90.00 and I was told that the problem is a bad "line-set" and that it was on a recall by **********. Tech ended service with "it'll be $5,000.00+ to repair/replace the line set and $23,000.00 to replace the system. Hearing the recall statement I called ********** (the system is still under warranty) and was told there are no recall's for a line-set and 2., that I might want to think about contacting another company. Called another company, tech came and did a "nitrogen test" and found the line-set was fine and not defective. Tech said all you need is a system "charge (freon-refrigerant) which he did, and the system is running just fine! I have not received a bill yet but it's in the $300.00 range. Anyway, **** followed up with a salesman coming to our house, pushing to sign up for the new system. Told him what happened, the other company coming, system running, etc., crickets! Long story short, this is a scam, a scheme, whatever you want to call it. I can only imagine how many others have paid **** for repairs they didn't need or worse, bought a new system! I may contemplate a class-action but that's another story. I'd be curious to find out exactly how many others got led down the same road. Crooks is the only word that comes to mind. Sad to say, but think twice before you spend your hard earned money with this company and get a 2nd opinion!!

****************** day. I just tried giving you a call at ************** but I cant seem to get through. I am reaching out regarding the recent HVAC service visit for your home in ****** on June 13th, 2024. It seems that there was a miscommunication during our visit. It is correct that there isnt any lawsuit against ********** because the recall/lawsuit was on the line set portion, which was manufactured by PDM, not **********. Our technician should have been more specific on the details of the recall/lawsuit. I have attached a letter from 2020 referencing the recall/lawsuit on the line set from PDM. In response to the other companys solution, if a system needed to be recharged, there is a possibility that the system has a leak. It wont be a guaranteed long-term solution and depending on how much the system is used, it will get to a certain point of needing to be recharged again either weeks or months later. I can assure you that our companys practice is not to deceive our customers in any shape or form. Our company is up to date with the industry and have outstanding relationship with the vendors and manufacturers we work with that is why we are aware of the recall/lawsuit from PDM. I understand your position if you have lost trust in us and will not provide us with another chance, so for the sake of customer service, since you were not entirely satisfied with our service and to move forward positively, I can process a refund of the $90 you provided on June 13th in exchange for taking down the negative review on BBB. Hoping to hear from you.