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Find a Location

Hand and Stone Massage and Facial Spa has 1 locations, listed below.

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    Business ProfileforHand and Stone Massage and Facial Spa

    Therapeutic Massage

    Current Alerts For This Business

    Licensing:
    On 07/05/2020 BBB confirmed that Hand and Stone Massage and Facial Spa had not obtained a necessary license from Massachusetts Division of Professional Licensure. BBB encourages you to contact the following agency or agencies to confirm this information: - https://www.mass.gov/orgs/division-of-professional-licensure - 617-727-3074; TTY 617-727-2099

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    109 Main St, Stoneham, MA 02180-3305
    BBB File Opened:
    2/15/2022
    Years in Business:
    5
    Business Started:
    1/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2338 for this business, issued by Massachusetts Division of Professional Licensure. The expiration date of this license is 7/5/2020.

    These agencies may include:

    Massachusetts Division of Professional Licensure

    1000 Washington Street, Suite 710

    Boston MA 02118

    Fax: (617) 7271944

    http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/

    Number of Employees:
    1
    Business Management
    • Ms. Cindy Wang, Owner
    Contact Information

    Principal

    • Ms. Cindy Wang, Owner

    Customer Contact

    • Ms. Cindy Wang, Owner
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was gifted a gift card to hand and stone from my sister in law years ago. I hadnt had a chance to use the gift card however I was aware ** state law indicates gift cards must be redeemable for at least 7 years. I finally booked a facial for my daughter and planned to use the gift card. When I booked the appointment no one mentioned anything about using a gift card and as we were exiting out appointment and paying for her facial I was informed the gift card expired. I explained I was gifted the gift card and was not given any instructions about it being promotional and expiring in one year. How would I have this information as the party receiving the gift card. This business is trying to use a loophole by stating the gift cards are promotional and must have been bought when they were running some sort of promotion on gift cards so they expire in a year despite MA state law mandating they must be redeemable at least 7 years. They offered no solution to the expired gift card other than I should have used it sooner. Hand and Stone should not be allowed to essentially steal customers money by branding their gift cards promotional so they are on a time clock. I paid full price for a facial in which my sister in law essentially already paid for as well and I should be compensated. This business practice is sneaky and unfair to the consumer! Buyer beware! I seek the business to compensate me for the gift card value because I will not return to this business and caution any other consumer from doing the same.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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