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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 18th , I selected to have MODERNPARTYART to host my painting session.From the start, there were problems such as, not returning texts.I continued on, I booked a party for 8 people. Paid a deposit of $100 (Mind you, they never told me 3 people were included in that deposit.)Therefore, I did not have enough people and THEY said they would issue me a refund on June 28th.Initially, ****** (the co-owner) told me the refund would be issued the same way it was paid.I waited.I text them back and suddenly their whole attitude has changed! They are not nice at all!They then said they could not issue the refund as it was paid, they would send me a check.I waited.I contact them AGAIN and they say the check has been sent but to disregard it because they issued the refund the same way it was paid. By this time , I am annoyed to say the least.As of today, July 22nd, I have yet to receive a check (that I was to disregard) OR a deposit to my account.I text them again, and now there is no reply.( and I have every text message to prove what I am saying.)
Business response
08/16/2022
The customer requested an unwarranted refund. The customer never paid her travel fee and refused to do so. She was informed that there would be a travel fee and weighted some time to think about if she still wanted the services or not after that information. She never pay the travel fee and there is proof that she never paid it also proof that she was aware that there was a travel fee. Customer made a big deal about getting her deposit back but invited more people than we had billed for. Technically customer old us a significant amount of money ($140). We decided to waive that completely. Customer still complained and harassed us via text message and email. To satisfy the customer and relieve us from stress of the issue we decided to refund the customer the difference after paying for additional guest from the deposit from which she believed she was owed. It clearly states on her invoice that they will be no refunds after payment is made. Because it was over 30 days we could not refund the customer without contacting merchant services with our POS system. We then decided to mail out a check to the customer in the amount of $40. Before the check was received, we were able to have it resolved via the merchant and return it to the original payment method which would take 3 to 5 business days. The customers refund was already processed before she sent a complaint to the BBB.
I am attaching all screenshots providing proof of payment to customer and how she is the one who owed us money, yet we still refunded her to keep the peace.Customer response
08/17/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Hello,
The travel fee was not an issue. I paid in full, or else, WHY would they show up to perform an action that was not paid for?
The guy, at my party, said I would get a refund. He said this happily and so I am confused. THEN, when I ask for the refund, at 1st the person was very nice and then they turned rude. I always give my business to any up and coming business and I find it hard to believe they are stating this. I, too, have proof of my invoice they sent me which did not ask for any travel fees.
Yes, I mulled over the travel fee part, but went ahead and gave my party anyway.
Harassment? are you kidding me? I simply asked for my refund back. And THEY stopped replying to my texts.
And if my refund had already been issued, THEY should have communicated that to me instead of ignoring me!
I will never do business with this company again, simply because they are unprofessional.
The unprofessionalism started way before my event and I STILL gave them a chance.
They had it set up outside, on the ground for 50 year old Women and I chose to have it in my apartment.
Not to mention the fact that the person we ***** looked NOTHING like the person we chose.
I could give you a list of their unprofessional acts, but I will not.
If they want to state I was harassing them, I will accept that because I know it is coming from an UNPROFFESSIONAL place.
They do not want to be held accountable and that is sad. I would have loved to do business with them again but not a chance!
Business response
08/17/2022
I will submit all documents that prove customer wanted a service for less than what it was worth. We already have the cheapest prices in the area. The original complaint stated that she did not get a refund, yet she did and was told she did, therefore we stopped engaging in her argumentative and negative feedback.Customer response
08/18/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
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