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Find a Location

Proto Home Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Proto Home Service

      191 Lowe Ave Stoughton, MA 02072-1928

      BBB Accredited Business
    • Proto Home Service

      98 Wren Ter Quincy, MA 02169-1046

      BBB Accredited Business

    Business ProfileforProto Home Service

    Drain Cleaning
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Special Notice:
    This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/22/2021

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We offer a complete range of services, from drain cleaning to parts installation, repair and more.

    Business Details

    This is a multi-location business.

    Find a Location

    Proto Home Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Proto Home Service

        191 Lowe Ave Stoughton, MA 02072-1928

        BBB Accredited Business
      • Proto Home Service

        98 Wren Ter Quincy, MA 02169-1046

        BBB Accredited Business
      Location of This Business
      191 Lowe Ave, Stoughton, MA 02072-1928
      BBB File Opened:
      10/31/2019
      Years in Business:
      7
      Business Started:
      6/5/2017
      Accredited Since:
      10/22/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 16981 for this business, issued by Massachusetts Board of State Examiners of Plumbers and Gas Fitters. The expiration date of this license is 5/1/2024.

      These agencies may include:

      Massachusetts Board of State Examiners of Plumbers and Gas Fitters

      1000 Washington St, Suite 710

      Boston MA 02118

      (617) 727-9952

      Fax: (617) 7276095

      https://www.mass.gov/orgs/board-of-state-examiners-of-plumbers-and-gas-fitters

      • Plumbing License, Oil Burner, Home Improvement.
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      1
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      7:00 AM - 5:00 PM
      Su:
      7:00 AM - 5:00 PM
      Business Management
      • Mr. Perikli Prifti, Owner
      Contact Information

      Principal

      • Mr. Perikli Prifti, Owner

      Customer Contact

      • Mr. Perikli Prifti, Owner
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I called Proto home services in Stoughton. Ma. on Saturday July 9, 2022 about 9 pm with a plumbing emergency because my cast iron sewer pipe in my basement rotted through and was draining water as if the faucet was on low . I sent him pictures and video of the problem and he said he could fix it and he showed up at 7 am Sunday to fix my pipe . After he went down to look at the problem I asked “ how much to fix the pipe ?” He responded “ well, it’s going to be double because it’s a holiday “ ( I surmised that the average plumber charges between $100.00-$300.00 / hr ) so I said ok , let’s fix the pipe thinking it would not be too much to fix . ( I just had a different plumber in my house a month prior changing out my sink and bathroom appliances and he only charged me $165.00 , so I based my price on what he charged me , and doubled it in my mind because Proto home services was an emergency call ) . There was NO CONTRACT OFFERED OR SIGNED PRIOR TO HIM STARTING WORK . It took him only 2 hours to change the pipe to PVC pipe .( 10 feet of sewer PVC pipe costs $47.00 at Home Depot . ) when he was done he gave me a piece of paper stating that he went to collect supplies and changed the pipe . HE CHARGED ME $3,375.00 !!!!! To do this . He is a big imposing man standing in my kitchen beside me and I was scared not to give him a check for that amount . He had it cashed before I could get to the bank to put a stop on the check . When I called him today to ask him to refund at least $2,600.00 that he over charged me. He started yelling at me that I agreed to pay that price beforehand ( which I would NEVER AGREE TO THAT MUCH MONEY TO CHANGE OUT A PIPE ! ) I want him to refund me the money . I am willing to pay him $800.00 for the work he did but not $3,375.00 He is very deceitful in his business practice . I checked reviews on his website that are favorable , they are all of his family members . No one else . Can you help me ?
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ilya C.

      5 stars

      09/08/2022

      Proto Home Service is one of the best plumbing services I have ever used. He has a vast knowledge of his profession. Very reliable, responsive and helpful. I will hire him again.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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