ComplaintsforWest Sport

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i purchased a propane fired wood stove from The Fireplace Shop 10/31/20 at cost of $3292.69. Due to supply chain issues, it was not delivered until 12/18/21. Subcontactors of The Fireplace Shop installed it at the cost of $3600. I also payed *************************** of The Fireplace Shop; that is a separate charge. The stove started to malfunction after two hours of use, filled with black vapor, turned itself off, would not turn back on. They told me the converter was faulty and they ordered another one. The other one came 10/3/2022 but was the wrong size.Another came 12/7/22 and was installed but the stove failed again after a few hours- it filled with black vapor and turned off, would not turn back on. I spoke with the owner of The Fireplace Shop again via phone 12/13/2022 and asked either that his team come and make the necessary repairs or that he refund my money. I have not heard back from him. Phone records will show many calls originating from my phone- I have tried to work this out with him and to be conscious of the fact that there are indeed supply chain and other special issues in covid times. But I paid him in full and waited 2 years and 2 months- all I have is a defective stove taking up space in my house and a business man who will not respond to me. I would like a refund

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 24, 2021 I purchased a ******** Gas Log Set G46-24-15 at The Fireplace and Grill Shop at *************************************************. The price was $1269.69. Because of the pandemic, it would take several months before it would come in, which was fine with me. It came into the store the first part of October 2021.A new gas line was going to be needed before the logs can be installed. I called the plumbing company recommended by the shops owner (*****). After the plumber evaluated the situation, he said it would cost me several hundred dollars to install because I would need to have a construction type company come in and bore a hole through concrete to run a gas line into the firebox. Because of this unexpected and significant cost, I decided not to go ahead with the installation. I called the shop owner (*****) to inform him of this and he told me that they dont refund money. This was not a special order product and indeed were the same logs being displayed in the stores working fireplace display. At the time of purchase I was never told I could not return these logs if problems arose nor was it written on my receipt. I suggested to the owner that he simply sell these logs to another costumer. These people would not need to wait 2 or 3 months for the logs as I did as they were already in his store. Once he sold the logs he could then credit my charge card. He agreed with this and said he should be able to sell them and credit my card by the end of the year, This did not happen. After talking with him again in early February, he apologized for this and said he was certain that he would sell them by spring. Once again this did not happen and I called him again on April 1, 2022. He said he wanted to look over his paper work and would get back to me by phone. He has not returned my call and has not credited my charge card as of this time. I no longer have any hope of recovering the money myself and would like your help.

  Customer response

  04/22/2022

  I have not heard from the business in response to my complaint. I do not believe they have any desire what so ever to resolve this matter. Since they are not a BBB accredited business I doubt that they have any attention to reply to your request. Are you still going to try or should I look for another way to handle this terrible business??? I still what my money back.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩