Business ProfileforWork Out World Taunton

This business has terrible customer service and they also aren't committed to what they stand by/say. I had called some time in February to cancel my membership to the clubhouse themselves with a rep that I still remember his name. He asked what was the reason for the cancelation and it was due to non use. He said I was all set. A month later I am still being charged. I called into the clubhouse and they had said I would need to contact a rep from their online portal. I sent an email explaining the situation and how I shouldn't have been charged because we spoke to someone on the phone. They said they would only partially refund a certain amount due to blah blah but I explained to them how is that fair to the consumer if someone didn't properly do their of canceling memberships? After some time back and forth, they agreed to refund me the full amount but did explain that they put the account for cancelation but I had to handle whatever charges during that time which was fine by me. After being told I would receive my refund within 3-5 business days, it never happened. I reached back out to inquire why it wasn't processed, a rep then tried to tell me that they never said that and basically called me a liar despite I have the email thread and sent them a screenshot of their own email and they refuse to now process the refund. Now, they are trying to collect a payment from me which I will not allow for the simple fact they never kept their word on the refund and then try to back track and act like they never said that.