ComplaintsforDipson Convenience & Repair, Inc.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/2 1 purchased a ****** from Dipson and Sons Auto for $2000 plus $1300 in other fees. The first week I drove it it rode fine, but we found that it was leaking fluids. I took it to a mechanic on 5/16, who said the car had major issues, including some leaks, irregular engine noise and some gasket issues. I called ***************************, the owner of Dipson and Sons. He said he had no responsibility other than what was in our purchase agreement which had a 30-day warranty for transmission/engine issues only. It was only when I contacted him again and explained some of the mechanic's concerns that he agreed to take the car in for servicing. I mentioned then that I wanted out of the deal, but he pointed to the warranty. I delivered the car to him on 5/16. At some point over the next week he got back to me and said that it was an oil gasket issue, which would require about $600 to repair.He suggested to me we split that cost. With few options at this point, I agreed. I picked up the car on 5/23. It drove without incident until 6/13 when the engine seized on the highway. We had the car towed to a mechanic. He finally looked at it on 6/20 and said the car had internal motor failure.

  Customer response

  07/30/2022

  I have not heard from the business in response to my complaint.

  Business response

  08/09/2022

  See attached response 

  Customer response

  08/11/2022

  I do not accept the response by the business. He is not telling the truth when he says I did not try to call or text him at different points in this process. I have text and phone records to prove this. He is also downplaying the different concerns I expressed throughout this process, including there were multiple concerns with the car that me and a couple of mechanics tried to inquire about and inform him of.

   

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

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