ComplaintsforACE Performance Products, LLC
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I left my car at ace Perfomance December 13th for a oil change. Dropped off at 11 am. I called at 2-3 pm for status. Employee said the auto will come in soon. At 4:30 pm I had my wife drive me to pick up the car because they close at 5 pm. When I arrived the car was in the dark and the window was rolled down. I couldn’t see anything. I paid the bill and took the car home and put it back in winter storage. My car was in storage prior to oil change and it was in great condition and no damage. The next day I went to a touch less car wash. After the wash I put it back in winter storage. I was towel drying the auto and noticed new damage. I called the shop immediately. They denied anything happened. They offered me to watch a few clips of security footage, but the car was there 6 hours. I decided to report the claim to my insurance company. We asked for the footage and the shop refused to release the footage. They claim that they left my car in a well lit area for inspection but no lights were left on outside the building. I’m absolutely sure my car had no damage in the area of the headlight before leaving the car there. Ace Perfomance said the damage is preexisting and they see it in a social media picture from June 2021. The damage is not visible in photo and I can prove it by showing a more clear and recent picture showing no preexisting damage. The only damage that is preexisting is small ding in the front fascia over the grill. We both know this was there and has nothing to do with the new damage. They are making false statements about this incident are liable for damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.