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ComplaintsforEarthstone Horizons
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired this company to install a drain in front of garage to prevent rain water from seeping under. Drain immediately did not stop water and we reached out to the owner. The work space was also left a complete mess and he promised to come patch and clean it ** in the Spring. Between the drain not working and the messy area left behind, we have reached out over a dozen times. The owner kept assuring us he would make it right and the never show up when promised. Now were left worse off than before we hired him since we still need to resolve the issue of water seepage that the drain did not fix, and the concrete he applied is chipping all over our garage and driveway. Wed like money back for this job that did not work as intended, and was never fully completed as promised.Business response
05/04/2022
For some reason i never noticed any of the past letters from you guys. As for the drain problem yes i did say i would replace the drain with a larger one. And i know i had apt set with the owner at one time. Don't remember if it was to be rescheduled or if i just forgot about it. Ive had a lot going on personally and so some things have suffered. this being one of them. just totally slipped my mind. I would still love to make things right a i don't like leaving customers unhappy. I would want to replace the drain and fix the problem
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.