ComplaintsforMr. Handyman of Lowell, Andover and Haverhill
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 19th July 2024, the company (Mr. ********************** of Andover) replaced tub spout and replaced a rail in the stairs. The quote provided prior to the start of service was a range of $270-$330. After providing the service, the company (Mr. ********************** of Andover) has provided an invoice for $548.65) with a breakup as follows:1. Labor Charge - $469.00 2. Material Charge - $74.96 When I called and spoke with the company, the explanation provided was as follows:1. The technician went out to purchase material and hence, was charging extra 2. The technician spent time for assessing the attic insulation and the time is charged extra Prior to receiving the invoice, I or my family was not aware that the company (Mr. ********************** of Andover) was charging for the above-mentioned extra services. I spoke with ****** ***************) and did not have an acceptable explanation on why these surprise charges are being made (inspite of a pre-agreed quote). Please help.Business response
06/21/2024
As previously discussed with ***** on the phone and via email, we did communicate the additional service to *****************, which she approved. The parts they provided did not fit and we had to procure the materials for the job. The additional services charged was the procuremnt time and materials only. We stand behind our services and process.Customer response
06/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response from the business stating that ***************** (my wife) approved the additional service is deceptive at best and an outright lie at worst. The below is what actually happened:
1. When the technician came, he requested for signature to start the work. My wife signed based on understanding that the signature was to perform the job at the pre-quoted *****. **** Mr. ********************** claims that ***************** has approved the additional service. This is incorrect.
2. When the provided part did not fit, the technician said that he would go and get the right part. When my wife offered for my son to go pick up the part, the technician said he can do the quick run and get the right product. No mention about the additional charge whatsoever. Me or my family have not approved this as an additional service.
3. When we asked for an estimate of attic area, the technician obliged and went ahead with the estimation. Again, no mention of addition charge whatsoever. Me or my family have not approved this as an additional service.
In the interest of sorting this out, today (Friday 21st June 2024), I reached out to Mr. ********************** office and spoke with ****** to see if they can redo the invoice. Further to discussion, ****** revised the invoice down to $482.15 and I plan to pay the invoice so that I am not delinquent on the invoice.
I strongly feel that Mr. ********************** should not be charging me for services that they have not sought explicit consent from me or my family before providing the service. The actual invoice should be $270 + $75 == $345 only.
Arasu
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Contact Information
30 Westech Dr
Tyngsboro, MA 01879-2720
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.