ComplaintsforCarl Michael Salon
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Complaint Details
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Initial Complaint
02/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have used this salon for color corrections from past salons. I had a highlight to break up a monotone color that looked beautiful. After a few days I used a conditioner and just went through my ends and my color faded to a dark pink and light pink. They gave me an appointment at 6:30 pm but I went to the ************* salon. I asked to please follow the formula. The hairdresser without my consent cut, added orange to my color over directed layers fringed my bangs, kept glaze on 30 minutes and blew it out. The bottom looked lovely, but the top was orange. I told her not to cut my hair and I got the side eye, and now my layers are disconnected and choppy. I spoke to a manager from the salon, went over my work I had done, accused me it's my fault, said I know aot about my hair and sadly that was not tge case. I'm a respiratory therapist in career. They were trying to sell me very expensive products and disgraced the stylists from the Danvers salon. Manager was over talking to me not trying to work with me. It took another salon to lift the color to yellow, then a highlight and a glaze, and my cut is going to be a yearvor so to get to where I was. I want my money back from the ************* salon, an apology. They also banned me from coming back after o fault of my own. I hold them accountable for their actions and possibly a law suit. I was upset that she banned me from her rep/educator did this to my hair and won't help me. The manager also threatened to call the owner and put my name on a list of not allowed back. I asked her to please help me and blamed me not tge salons actions. I have 4 salons who saw my hair tried to help me and said hold them accountable. Please help me with a refund. Please contact the owner of my pictures and witnesses I have for a lawsuit if no resolution. I want **** about plus tip on ************* salon only. **** was tge rep who damaged my hair.Business response
03/02/2023
We apologize and have refunded the client her full amount, products that were purchased along with the amount she tipped the service provider.
Our co owner / manager has been in touch with the client.
Customer response
03/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.