ComplaintsforUpToDate, Inc.
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Complaint Details
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Initial Complaint
01/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I registered to their Uptodate.com subscription on 10/24/2022 to test the product. I sent out a trainee proof which was approved.On 11/27/2022, I subcribed to a two-year subscription at the price of 418.95$ using an ongoing promotion. My trainee proof was already sent and approved for the first subscription. I received an email December 17, 2022 to validate my trainee status, to which I replied the same day.******* notice, they cancelled my two-year subscription and continued billing the first (less advantageous) subscription. It still shows as billed in their member's area. I am no longer able to resubscribe at 418.95$ for two years because the promotion has passed.I would like them to bill me the two-year subscription, reinstate the trainee status and refund the other subscription.Thank you,*****Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The subscription for one year is for clinical decision support. The cost is $579. Order #********* or O-**********. This is confusing because one number appears on my confirmation receipt and another appears in the e-mail I was sent. Case #********.I purchased the subscription and then decided that it was too expensive to keep so I tried to cancel it. Their policy is below but they will not honor it. After making my request in writing I received a message below:Thank you for contacting Wolters Kluwer | UpToDate.We are sorry to disappoint you.For your reference, your case number is (Case #********)Please let us know if your issue is resolved and that all of your questions have been answered so that we may close your case accordingly.*UpToDate offers a 30-day money back guarantee with all yearly and multi-year subscription options for First Time Subscribers. However, UpToDate does not offer refunds for Renewal Orders, Add-on products, patient subscriptions or 30-day recurring billing subscriptions.This subscription is NOT any of the above. I would like a refund based on the policy listed above.Thank you in advance for your help.Respectfully,*****************Customer response
12/11/2022
I have not heard from the business in response to my complaint. Since I have not heard form the business what else can be done?
Thank you.
****** Anom
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.