Business ProfileforAlegeus Technologies, LLC

t started with me trying to set up my bank account for depositing the funds that are in there. There is a validation system in which you have to enter three amounts that are posted. However, after waiting two days for the posting of these amounts I noticed two finally showed up. I called customer service to inquire why there isn't a third amount, they said that I would have to wait. I waited another day, and still, there weren't three amounts posted. I tried two separate accounts and nothing was being posted. I verified on my end multiple times the routing number and the account number. There were only two amounts that were ever posted to multiple accounts. Every time it took two to three days to post, and upon entering the web portal to try and validate that the amounts that I saw were posted, I would receive an email saying that the validation process had failed. I attempted this multiple times for almost two weeks. Every single time I spoke to a representative and even a supervisor they said that they would remove the account so I could start again and that I would receive a call back for an update, which would never happen. It would be removed, then upon waiting for the posting, as of this morning, it was posted while away from home. I go home to pull up the portal, and I see validation failed, before even being able to enter any amount for verification ( mind you it still only shows two amounts posted on the recent attempt). I have been transferred to a department to close my account, however, they are telling me there would be a 25 dollar fee to close my account. To close my account I am being penalized because of their failure to have a system that works. Their validation system is archaic and doesn't work, and when I requested to have my account closed, and the amount sent to me as a check, they told me they would charge me 25 dollars for it. I am filing a complaint right away with the Better Business Bureau. Why am I to be charged for their failure to provide service.