Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Raytheon Company has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRaytheon Company

    Industrial Design
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Raytheon Company specializes in the design, engineering, manufacture and servicing of electronics devices, equipment and systems for commercial and government customers. An additional Raytheon area of business is aviation products (Beech Aircraft.)

    Business Details

    This is a multi-location business.

    Find a Location

    Raytheon Company has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      870 Winter St, Waltham, MA 02451-1449
      BBB File Opened:
      12/1/1952
      Years in Business:
      102
      Business Started:
      6/1/1922
      Business Started Locally:
      10/22/1986
      Business Incorporated:
      12/17/1953
      Type of Entity:
      Corporation
      Number of Employees:
      74000
      Business Management
      • Mr. William H. Swanson, President
      Contact Information

      Principal

      • Mr. William H. Swanson, President
      Additional Contact Information

      Fax Numbers

      • (781) 860-1843
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/14/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      August 19, 2022 I wrote the ************************** because I no longer wanted to participate in the Contingent annuity plan where I am currently sharing half of my pension with my husband in case of my death. They sent me a form, my husband signed it, we notarized it and sent it back. October 11, 2022 Raytheon Technologies who has merge with ******************************* known as UTC wrote me back and said, "No additional action is required on my part. After no action was done to my pension, I called Raytheon Technologies at *********** on 10/10/2022. I talk to ******* at 9:52am who transferred me to Lucky at 9:59am, who transfer me to ***** at 10:05am who transfer me to the United Technologies Pension side of Raytheon Technologies to ***. *** said, I could not change my Pension from sharing half of my pension with my husband. I ask him, why did the company send me a form to have it notarized, if I could not change it. Why the company just did no tell me that. *** informed me that no such form was in my file. Now I believe if something do happen do me, Raytheon will pull that form up and my husband will not get anything. I want to get this straighten out. Now, while I can. I did rather get my whole pension that I am entitle to, or at the least no that my husband can get my pension. Raytheon is no being honest. I don't know if that company a member of the BBB. Can you help me or point me what I need to do? The company laid of in 2014. I worked there on and off from ****. They laid off a lot. I get $164.00 monthly. I would have came out better taking the other half of the $164.00 and took out a life Insurance policy. This is a rip-off and when I realized it. I just ask for my entire pension. Now, I don't trust them to do right by my pension, with that form somewhere in there possession. Thank-you.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark S

      1 star

      03/02/2023

      Raytheon's Payroll and HR department failed to correctly end my employment when I left. It resulted in overpayment. Once I received a paycheck that was after my last expected paycheck I contacted them the next business day, Tuesday. Monday was ******************************** Day. I attempted to contact HR several times that week, and t took Raytheon HR and Payroll more than a week to respond to my request. They claimed to carefully review my overpayment, yet calculated it incorrectly. I let them know within a few hours of receiving their calculation. They calculated it a second time incorrectly, not accounting for PTO. When I pointed this out the Overpayment Team Member ******, said 'You're Wrong'. (Yes there is team for this. So, mistakes must be fairly common.) I was not wrong. They took over two weeks, often days between responding to my daily requests to come to an acceptable resolution where I was paid for my PTO. I sent them a check the next day. They cashed it business days after I sent it. It's now been over 3 weeks since they cashed it, and over 30 days since we settled on a number and over 7 weeks since I pointed out their initial mistake. All of this to give them money back. They still have not corrected my 2022 pay in the payroll system, and I don't have a corrected W2. They say it will be two more weeks. This is against IRS requirements. It is punishing me for their mistake. I have no real recourse and can not correctly file my tax return. It is costing me time and money. I have sent daily messages for status daily week, and have generally been ignored. Raytheon payroll, overpayment team and HR, have shown a lack of respect, and incompetence. It is unfortunate to be treated this way. I worked for Raytheon for over 23 Years and enjoyed my time working there and with my team. This is how I am treated now. It makes me sad and frustrated.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.