Business ProfileforE.M. Snow, Inc.

In February, 2016, I contracted with *************, Waltham, ** to replace my asphalt shingle roof. Upon completion, I received a 10 year warranty against installation defects. Over the ensuing years, I had ************* return 6-8 times to fix various leaks that occurred. The most recent leak occurred and was communicated via email to ************* on August 25, 2023. On May 1, 2024, a crew was dispatched to undertake repairs. Earlier in the day, I met with *****************, President of *************, and his ************************. I was told the problem was likely from an area around the chimney, and was told they would strip, and reapply shingles to fix the leak. That day, when the crew arrived, after examination, one of the men explained that he believed water was penetrating the mortar atop of the chimney cap, and a ***** was needed to fix the problem. I accompanied the crew onto the roof and told them I would find a ***** to remediate. I was then told by the crew-chief (*****) that they would still go ahead and undertake the stripping and reapplication of shingles as instructed by **** and ****, which they did. The next morning, I received an email (attached) saying that I owed $2,500 for "non-warranty" related work from *************. I don't believe I owe the money for the following reasons: 1. It's still not clear water penetrated the mortar on the chimney-cap sufficient to cause a leak in my foyer. I have contacted a ***** who will be undertaking possible repairs to the chimney cap, assuming they are warranted.2. Even if this turns out to be the cause of the leak, ************* should have discovered this to be a possible cause prior to undertaking any work. They are the roofing experts, and should be expected to make proper determination before undertaking work.3. The roofing crew discovered the failing mortar as a possibility for the leak BEFORE they undertook the recent, additional stripping and re-roofing around the chimney for which they are now invoicing. There was no reason to do that work if they believed they had discovered the source of the leak. I was told by *****, the crew chief, that they were going to do what they were told after they saw what they believed was a different cause. I did not ask them to do it.4. Either way, I should not be responsible for work done without having been given an estimate in advance for non-warranty covered remediation.For these reasons, I am filing this complaint, and will not be paying the $2,500 invoice.