![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAspen Dental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told my check-up exam and x-rays are covered once per year per my insurance. I was billed in the amount of $105.14 for these services. I received a final notice before collections today, without any prior notice received at my address via mail or any other form of communication. I spoke to someone at the office and they hung up on me stating that they prefer customers to call in and that they would take care of it. I didn't receive any other sort of confirmation stating they would actually take care of it as they said.Business response
03/05/2024
Response attached.Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8-14-23 & 8-25-23 I had a root canal and crown installed. I paid out of pocket at time of service ******. According to the insurance I overpaid ******. I called 3 times for a refund of the amount I overpaid on 10-17-23, 10-24-23, and 11-27-23. Each time they have the same excuse, of the insurance has not closed out the claim, and their computers are not working properly. I have the *** 's from the insurance proving the claims have been paid and closed out. Which I have provided Aspen Dental on 10-17-23. Still, they refuse to refund the amount I overpaid.Customer response
12/11/2023
I have not heard from the business in response to my complaint.Business response
01/02/2024
Response attached.Customer response
01/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
When I have received the money they owe me, then I will be satisfied. Until then, they are offering empty promises.
Business response
01/03/2024
This complaint is under review.Customer response
01/03/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
When I receive the money they owe me I will be satisfied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.