ComplaintsforCap Construction and Remodel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had this used this company for several projects but left door project unfinished. Numerous requests from them I was told they would finish them soon.also took 2700 for door and windows in garage. Was told would do in spring but never delivered them I asked if they were ordered and was told yes.i want a refund of this and plan to use any company to finish the other project. I just want to get my money back and move on.Business response
02/27/2024
Hi, I got a complaint from ******************************* on february 3rd in the amount of $2,700 for to install a door and 2 windows in her garage. Previously, before I picked up the check that day, I told her that we were going to do it in the spring time and when the weather was going to warm I ended up sending her text a week before the 3rd to let her know that we were having some time to go over there and and to do the threshold and to install the doors and windows, she then sent a complaint into the the ****** for the amount of $2,700, which I which was completely wrong. On the contract, it was only ***** and I ended up giving her the $*****. I would like to get this situated in a timely manner. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.