Business ProfileforSmoothieBox, LLC

REVIEWS ON THEIR WEBSITE ARE DOCTORED! AS A CUSTOMER, I COULD NOT EVEN WRITE ONE!!! Wrote to their customer service about it and they had NO explanation. Simply said, they put in a request to the tech team and that their website was being "changed".After having this service over a year, I never realized the customer service was TERRIBEL. Why? Ive never really needed to contact customer service until the other day. Told them months ago I was unhappy with the service and wanted to cancel. They have so few flavors/options and we were sick of em. This service is expensive too, mind you. Never realized that request would be treated as optional. Found out a few days ago another box was being pushed through after receiving nothing for months and called right away to cancel. Lady on the phone told me she could do NOTHING about it because the ONE person who handles things like this was in the hospital. She said, even if I was to return it they'd keep my money! I insisted she speak with the manager.. Next day I get an email saying, surprise, were keeping your money and your stuck with product you dont want. They COULD CARE LESS about their customers and Im just sorry I didnt find out sooner and didnt make the mistake of ordering a single box. Just kills me.. the one time I asked for customer service in a year, they did absolutely NOTHING. No effort to make it right whatsoever.. basically s**** you. Straight up LIED saying the box was already sent. I checked and it wasnt. That was further confirmed by the fact I didnt get an email from them saying it was otw until a solid DAY after calling in!! PURE GREED! This company will not survive. Did a little research for others buyers experience following mine.. the majority details a very similar experience with some flat out saying this company charged without their consent!!!