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ComplaintsforSmoothieBox, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a subscription and ended up not using their product. I tried to cancel a box in **** 2022 and was told I couldn't, but they could "hold" the order for a month. Fine, I let it go. I immediately, in **** 2022, went into my account page and clicked the "cancel my subscription button". Now on 10/2/2022 I get an email that I have a box processed. I immediately emailed the company, explained this, and was told there's "no guarantee" they can refund and cancel the order because it was processed. I was also told finding my box is like "finding a needle in a haystack" which makes no sense since they could find my box in **** to delay shipping it for a month. As of today, 10/5/2022, the box hasn't even shipped yet. I've requested multiple times that the do not ship the box and refund the account which they refuse to do even though nothing has shipped. I had also went back into my account the day I received the notification about the order processing, tried to cancel AGAIN and apparently the cancellation button does NOTHING. They had to manually cancel it. All I'm asking is they not ship this box and refund the purchase. I do not want their product, had previously cancelled my account in ****, and feel the company is lying regarding not being able to find my box to cancel since they could find it to hold it for a month. At this point, this is a fraudulent charge and I have also filed a dispute with my bank.Customer response
10/15/2022
I have not heard from the business in response to my complaint since submitting this the the Better Business Bureau.Initial Complaint
02/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I found several pieces of plastic in my clementine smoothie. I called the company and reported my problem. They offered to refund my money for the clementine smoothies and said someone would call me within ***** hours to discuss the problem. No one called. I waited a week and called them again. This time they offered to refund my money for all the smoothies I had purchased and said someone would called within ***** hours. Its been a week since I called them and no one has called me. Even though they tell me they will issue a refund, they havent. In fact, they sent me another box of smoothies and charged my credit card again.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.