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ComplaintsforEmerald Isle Paving and Masonry
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Complaint Details
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Initial Complaint
02/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is what was on their invoice: Sidewall of house above garage completely sealed taking out old copper sealent , cutting back concrete to improve secure stability for leaks etc , new concrete layed on top of old concrete with new slope to drainage . Brickwork behind new led installed on wall completely grinded and repointed to strengthen wall from corroding with bitchument sealer placed on wall also . All work 10 years warranty .I have a leak in the area they worked and they are refusing to warrantee their work. I have requested in writing multiple times a written copy of their warranty and have not received one. The leak is getting worse as documented by the photo's attached. We subsequently had a broken pipe in another area of the house (our office NOT the courtyard) and Emerald said because of this they will not repair the leak from the *************** has nothing to do with the other, the leak courtyard leak occurred prior to the broken pipe. They are just trying to get out of fixing what they rightfully should repair.Customer response
02/26/2023
I have not heard from the business in response to my complaint.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.